Write an official Business Letter following the instructions.

To: Bouquet International < [email protected]>

From: Hind Aljohani< [email protected]>

Subject: Requesting Refund

! Dear Customer care,

I must admit that I am very disappointed for my ruined surprised to a very special person in my life following the failure of your organization to adhere to the normal terms and conditions in relation to the delivery of the product I had ordered.

It is so unfortunate that the late delivery of the product did not meet its objective because at the time of arrival, the flowers were late, and they were not fresh anymore hence not in good condition. You must admit that I was greatly misled by the favorable reviews placed over the internet all praising bouquet international, as the best of the best Swiss-based flower –delivery that operates globally.

To resolve the problem, I would be happy if you just accept that you failed in your part of the delivering the product which was correctly ordered in due dates as per the agreement, and kindly refund my money. Enclosed are the guarantees and copies of the order details number 106928959 which clearly demonstrates that the order was placed on a timely manner in consideration of your normal delivery time and could not have been such late. All in all, it’s very commendable that the product was in a flower friendly package which is my positive takeaway.

I am looking forward to your reply together with the resolution of my problem. I will wait for seven days before contacting my legal advisor team. Please contact me using my telephone number or email address those are included in the email.

! Sincerely,

Hind Aljohani.

Phone Number: (465)-364-4647

Account Number: 1234567890