Analysis and Design Assignment

CPPS Part 1 Page 1

Community Patient Portal System (CPPS) Case Study Part 1 Community Patient Group (CPO) is a well-established, full service internal medicine practice with five offices with 10 doctors each and wants to provide web based services for its patients and integrate it with their HIPPA electronic health record system. Each doctor sees approximately 2500 patients per year. CPO plans to establish a patient portal as a secure online website with access to personal health information and medical records. This service would be available 24/7. They feel that this new service will improve patient outcomes and make it more convenient for their patients. They also feel that it will reduce the number of phone calls. The program also may qualify the service for incentives according to the American Recovery and Reinvestment Act of 2009. They want to offer three levels of services for their patients including Basic Portal, Advanced Portal, and Premium Portal. The proposed general services for patients include schedule appointments; view lab and other reports; view medical history; request prescription refills; update contact information, check benefits and coverage; check account balances; submit forms; and send messages to providers. The proposed levels of service provide the following services: • Basic Portal is free and provides access to lab reports • Advanced Portal provides access to current and past lab test results,

medications lists, medical history records, and appointment scheduling online. Patients can also request referrals and receive free prescription refills. This can avoid unnecessary appointments, co-pays, and prescription refill fees. The cost is $120 per year.

• Premium Portal includes all of the benefits of the Advanced Portal plus three "e-Visits" (a secure virtual appointment with your provider) for $240 / year.

To get patients registered they plan to start a marketing campaign that includes letters to current patients; brochures; fliers; notices and information on their website; and training of staff to explain the new service and to register current patients. Patients can also register online at their website.