MHA 601 Principles in Healthcare Administration / St. Clare Hospital

Assignment

The written assignment this week is a case study about Conflict Resolution at the St. Clare

Hospital. There are four questions in this written assignment. Please read Chapter 6 of your

required textbook vigilantly. Frates (2014) presented a wealth of information on the types of

conflict, conflict management styles, and conflict resolution strategy in the Section of 6.4

Conflict.

Carefully review the Grading Rubric under Week 3 Assignment tab that will be used to evaluate

your assignment.

Additional resources

Get comfortable with teamwork conflict. Retrieved from

http://www.youtube.com/watch?v=pV15JvPwOOE

Mark de Rond, professor at Cambridge's Judge Business School, explains how conflict can drive

team performance.

Conflict styles. Retrieved from http://www.youtube.com/watch?v=hv9FEuk4Mhk

This video presents five different conflict styles and relates them to animals.

References:

Frates, J. (2014). Health care management: Theory in action. San Diego, CA: Bridgepoint

Education, Inc.

Johnson, J. A. (2009). Health organizations: Theory, behavior, and development. Sudbury, MA:

Jones and Bartlett Publishers.

Robbins, S. P., & Judge, T. A. (2015). Organizational behavior (16th ed.). Upper Saddle River,

NJ: Prentice Hall.