BSBCOM603 Plan and establish
compliance management systems
Presentation 3
Purpose of this presentation
At the end of this session, you should know
how to:
implement the plan
monitor the system
review the system
prepare reports.
Implementation plan
Develop an action plan.
What
• What needs to be done?
How
• What constraints are there?
When
• What time limits are there?
Who
• Who should or could do the task?
Presenter
Presentation Notes
Implementing a compliance management system needs to be approached as a project with specific requirements:
project scope
performance standards
agreed timelines
goals and objectives
project description
completion requirements
timelines
Staffing
Monitor system
Establish
performance
standards
Monitor and
evaluate
performance
Take corrective
action
Know what you are measuring.
Gather information and compare it with standards.
Fix it!
Presenter
Presentation Notes
KPI’s should be established to look at program progress in areas such as:
Effectiveness of staff training
Levels of compliance failures
Number of complaints
Nature of feedback
Consequences/penalties of compliance breaches
Corrective action may include:
Revising KPI’s to be more realistic
Allowing more time for KPI’s to be achieved
Altering procedures and processes to avoid repeat occurrences/breaches
Increasing/modifying staff training to raise awareness of particular issues
Review systems
Comparing performance with:
past performance
internal standards
industry standards
best practice standards.
Benchmarking.
Presenter
Presentation Notes
Benchmarking determines the position of the business in relation to ”best practice” for products and processes. This may be within a specific industry, or look to examples from multiple industries as relevant.
Benchmarking also requires consideration to be given to strategic directions and goals – is achieving “best practice” in this area moving us toward our goals? Is it worth resource investment?
Reports
Reporting must consider:
audience
format
Language
organisational requirements.
Presenter
Presentation Notes
Compliance reports should include:
Issues that must be reported to a government agency or regulatory body
Significant changes to compliance obligations, expected impact and action to taken to meet them
Compliance performance assessment
Compliance breaches and rectification action taken
Overall program effectiveness, major achievements, trends
The next step
You should now be able to:
Implement the plan.
Monitor the system.
Review the system.
Prepare reports.
- Implement compliance systems
- Purpose of this presentation
- Implementation plan
- Monitor system
- Review systems
- Reports
- The next step
akepet
presentation_3.pdf
