1.) Government Entity CCR 2.) Government Entity Power Point presentation

for the Citizen-Centric Report Content Guidelines

Page 1: Strategic Objectives What are we chartered (required) to do Demographics Include information about the community

Idea Include a brief Table of Contents on Page 1 so that the reader can see what is included on subsequent pages.

Note All information presented should be done on a per capita basis. This will be more meaningful to each individual citizen.

Page 3: What are the costs for servicing the citizens and how were those costs paid for? Include revenue and cost data for major areas – marry this information with performance measures on second page (i.e., how many students were educated and how much it cost per capita) • Use bar and pie charts to display cost and revenue data

and compare to prior years whenever possible

Include a statement similar to this An independent audit was conducted, resulting in a clean audit opinion. Complete financial information can be found on our website at www.xyz.gov.

Page 4: Challenges Moving Forward —What’s Next? Future Issues? • Include items specific to community (i.e., tax cuts or

increases, closing of a major manufacturing facility, major new employer moving to area, etc.)

• Infrastructure Items

Optional Items to Include: • Calendar of Upcoming Events

• Ask the reader if they like this report and is there any other information that they would like to see included

AGA—Advancing Government Accountability

• Per capita income

• Number of government workers

• Unemployment

• People—coming & going

• Firms—coming & going

AGA’s initiative to encourage governments to provide meaning- ful and understandable information about the financial condi- tion and performance of the government to its citizens has cumulated in a four page citizen centric report. Such a report would ultimately answer the question, “Are we better off today than we were last year?”

This template lays out what should be included on each of the four pages. Governments are encouraged to produce such a report to show accountability to its citizens.

Please let us know what you think about this template. Contact Susan Fritzlen at [email protected] and/or 800. AGA.7211 with your comments.

Visit AGA on the web at www.agacgfm.org.

Copyright 2010. Association of Government Accountants. All rights reserved.

Page 2: How Are We Doing—A Performance Report on Key Missions and Service Governments are encouraged to obtain input from citi- zens on what measures they would like to see included in advance of producing this report. Report on nonfinan- cial outcomes (not inputs or outputs) for three or four of the government’s key missions or services of most relevance to citizens. This should include comparisons to past years’ outcomes, to articulated targets, where applicable, and to similar jurisdictions where possible. Missions and services and their associated outcome measures might include some of the following:

Mission or Service

Possible Outcome Measures

Public safety • Crimes committed per 100,000 • Percentage of crimes cleared, fire-related

deaths, fire related property loss

Schools • Fraction of students performing at grade level on standardized test, high school graduation rate

Public health • Mortality rate • Morbidity rate

Roads • Percentage of road miles rated acceptably smooth • Percentage of streets rated acceptably clean

Parks and recreation

• Usage rate • Customer satisfaction

Solid waste collection

• Percentage of scheduled collections missed • Customer satisfaction

Include a statement similar to this: The measures reported on this page were included based on the input we received from a group of citizens from the community. What would you like to see reported on in this page? Please let us know by contact- ing XXX (include name, phone number and e-mail).