Assignment 3
pm2polfe
christopher_poole_assignment_2_495.pptxHUMAN RESOURCE DOMAIN
A SWOT ANALYSIS AND RECOMMENDATIONS
Christopher Poole
November 27, 2016
Professor Henderson
HMRN 495
INTRODUCTION AND PURPOSE
Human Resources plays an essential role to an organization. This presentation is on human resources in the workplace.
The purpose of this PowerPoint is to look at the HR domain in an organization intensely and demonstrate its importance. Also to give recommendations to improve the department more efficiently.
SWOT ANALYSIS
In HR, strengths, weaknesses, opportunities, and threats are present.
The strengths include great leadership and innovation for the transformation run smoothly.
Weaknesses are uncertainty of employee’s purpose and the risk of opening more fitness centers while controlling member retention.
Opportunities include performance based incentive programs, culture changes, hiring external advisors, and implementing new technology.
Threats include hiring employees with great customer service and training skills.
PROPOSED RECOMMENDATIONS
E-Recruiting to improve recruiting efficiency and reduce cost.
Quarterly customer service training for all employees.
Finance advisor from outside source to determine a reasonable amount of new fitness centers to open based off the rate of member retention.
IMPACT OF THE RECOMMENDATIONS
The recommendations are truly important in the organization. E-Recruiting will attract a stronger and more diverse applicant pool. It will increase the quality and quantity of applicants. It will add value to organization by getting the right people into the organization. Customer service training will ensure employees know the importance of customer service. Great customer service will help increase member retention. Customers are essential to the success of any organization. Financial advise will allow the organization to plan ahead and determine how many fitness centers they should open up.
BEST PRACTICES
Invest in developing people.
Reward employees for achieving customer service at a high level.
Use technology to improve communication and accessibility
Set expectations upfront.
JUSTIFICATION FOR RECOMMENDATIONS
Justification of the recommendations are apparent. The recommendations will help the organization meet goals and opportunities. Implementing the recommendations into transforming the HR department will ensure goals are achieved and justify the recommendations.
HR SO THAT STATEMENT
We are strategic positioners who innovate, change cultures, and ensure customer service, so that we can increase member retention and increase revenue.
SUMMARY
It is up to the organization to determine what they desire and give effort towards adding value to the HR department
A strong HR domain allows organizations to ensure they function efficiently.
The HR department should ensure importance on customer service, monitoring member retention, and managing growth of the organization.
REFERENCES
Bhagria, A. (2014). Top 5 Benefits of Human Resource Management. Retrieved from https://www.linkedin.com/pulse/20140607175426-15882566-top-5-benefits-of-human-resource-management
Gerber, S. (2011). 10 Best Practices for Your Human Resources Department. Retrieved from https://www.americanexpress.com/us/small-business/openforum/articles/10-best-practices-for-your-human-resources-department/
