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- Chapter 11: The Data Asset: Databases, Business Intelligence, and Competitive Advantage
- Introduction
- Data, Information, and Knowledge
- Understanding How Data Is Organized: Key Terms and Technologies
- Where Does Data Come From?
- Transaction Processing Systems
- Enterprise Software (CRM, SCM, and ERP)
- Surveys
- External Sources
- Data Rich, Information Poor
- Incompatible Systems
- Operational Data Can’t Always Be Queried
- Data Warehouses and Data Marts
- Hadoop: Big Insights from Unstructured “Big Data”
- The Business Intelligence Toolkit
- Query and Reporting Tools
- Data Mining
- Data Asset in Action: Technology and the Rise of Wal-Mart
- A Data-Driven Value Chain
- Data Mining Prowess
- Sharing Data, Keeping Secrets
- Challenges Abound
- Data Asset in Action: Caesars’ Solid Gold CRM for the Service Sector
- Collecting Data
- Who Are the Most Valuable Customers?
- Data-Driven Service: Get Close (but Not Too Close) to Your Customers
- Innovation
- Strategy
- Challenges
- Endnotes