communication writer please
Malotaibi
comm_22.docxFROM: COMM 2293 Instructors
DATE: September 21, 2016
SUBJECT: Assignment 2 Instructions
For Assignment 2, write a direct strategy adjustment email to a dissatisfied customer.
Who you are: administrative assistant (refer to case scenario)
Who your reader is: Emma Barker, a Sun to Go customer
Background: You received the following email complaint from Emma Barker:
I’m very unhappy with the solar kit I purchased from your store on September 6. The salesclerk told me that the Switch 10 Multi-tool solar kit was the perfect charger for backpacking. He told me I could charge the kit from the sun by hanging the solar panel on my backpack as I hiked. But on an overnight hike last weekend, I was caught in a sudden rain shower. The Switch 10 got wet on my backpack, and then I couldn’t use the flashlight or the fan, or charge my phone, which I needed for GPS on the trail. Why is a product sold for backpacking if it doesn’t work in bad weather? I was relying on this product based on your store’s advice and it ruined my trip. I want my money back immediately!
Your task:
1. Visit www.goalzero.com to gather product information about the Switch 10 Multi-tool solar kit and/or other products that may be relevant to the reader’s claim.
2. Draft a direct strategy adjustment email to Ms. Barker ([email protected]).
3. Revise your draft(s) to ensure your message follows the instructions given here, in your COMM class, and on the checklist.
4. Submit your assignment to Turnitin as a PDF file.
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Use your own words; do not copy content from any sources you might consult. |
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Evaluate your own assignment using this checklist.
Message follows the three-part direct strategy · informative subject line that reflects the main point expressed in the opening · direct opening · details in the body · complete, forward-looking close
Message uses a professional business style and presentation · anticipates and addresses the reader’s concerns · follows all the business style points taught so far · uses complete sentences throughout · maintains goodwill throughout message · uses correct email format · uses full block format, single spaced, readable 11- or 12-point font, and a ragged right margin |
