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2 July/August 2016KMWorld www.kmworld.com

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iHire (ihire.com) operates a network of 56 job board sites targeted at specific niches. Its goal is to differentiate itself in the field by locating difficult–to-find career opportunities and by ensuring that job seekers receive only relevant job postings.

iHire needs to monitor thou- sands of constantly updated websites for jobs and to extract only the most pertinent postings for each career category. For corporate clients who lever- age its job boards to fill open positions, iHire monitors each account’s career listings for new jobs and posts them to the most appropriate iHire job board.

To help reach its goals, iHire chose technology from Connotate (conno tate.com) to power its content collec- tion, delivering more than 60 percent of iHire’s job listings. That includes harvesting content from many highly

targeted job sources, as well as the cor- porate jobs that iHire curates.

Carol Wolcott, content team lead with iHire, says, “It’s hard to imagine doing this without Connotate. We get precisely targeted, accurate data in the format we need—even though many of our sources

are inconsistently formatted and constantly changing.”

Connotate reports that it monitors more than 6,000 Web sources, visiting each site up to two times a day. It also says that its technology extracts precise types of information from job

listings—such as required skills—allow- ing iHire to accurately match job postings with each candidate’s resume.

iHire also uses Connotate to gather information about massively open online courses (MOOCs) to provide job seekers with a searchable database of educational and certification courses from reputable institutions, according to Connotate. ❚

United Matbouli Group (UMG, umg. sa), a distributor of Samsung appliances in Saudi Arabia, has deployed a business process management (BPM) system that has accelerated resolution of customer issues by 300 percent.

With unprecedented growth since 2010, United Matbouli Group wanted to enhance customer satisfaction and streamline its supply chain manage- ment. The combination of SharePoint and enterprise resource planning (ERP) systems was not enough to support its processes and the increasing complexity of its business. The company turned to Appian (appian.com) to provide a uni- fying layer across those systems and a single point of access to make it easier for employees to do their jobs.

In addition to speeding customer resolution, the solution from Appian also has reduced average call times in the United Matbouli Group call cen- ter from five minutes to three minutes and halved the time needed to create a new customer service case. The system involves 600 daily users and more than 40 processes in 14 departments.

Fahad Al-Zomaia, CEO of United Matbouli Group, says, “Appian gives us the ability to see all of the data we need to make smarter decisions and execute the processes required for faster action, allowing us to stay ahead of the competition.”

According to Appian, its platform gives United Matbouli Group the agil- ity to meet fluctuating market demands. Appian’s data management capabili- ties, process optimization features and write-once/run-everywhere architecture enabled UMG to meet its goals of mobi- lizing data and processes without build- ing and maintaining a series of separate, siloed mobile apps. Sixty-three percent of UMG’s Appian users access the sys- tem on mobile devices.

United Matbouli Group also has transformed its supply chain manage- ment practices. The Appian system is integrated with seven other systems to enhance procurement, product returns, rebates and more. ❚

Clarion (clarion.com), a provider of in-vehicle information systems, has enhanced its online presence globally by deploying a new content management and language solution.

Clarion has implemented SDL’s (sdl.com) Web and Language Solutions to make its online experience more consistent and engaging. The company launched two new corporate websites, one in Japanese and one in English, and then rolled out 42 country websites in 39 languages in seven months. Before Clar- ion deployed the new technology, the pro- cess of localizing content for one country site could take up to six months.

In turning to SDL, Clarion sought a more personalized and culturally rele- vant online experience; its previous sys- tem was not robust enough to support a global Web presence. According to SDL, its intuitive, flexible technology enabled Clarion to launch efficiently and to con- trol consistency across its 44 websites by

centrally managing and localizing content while allowing country teams to add local information.

Akiko Uehara, director of Clarion’s Global Brand Communica- tion group, says, “With SDL Web, we have achieved quicker delivery of multi- lingual communications to the world. It has dramati- cally shortened our time to market, which allows us to reallocate resources to other

important business efforts.” Noriyuki Imanishi, also with the brand

communication group, says, “Given the breadth of our customer base, having an integrated approach to content manage- ment is absolutely critical. With SDL’s comprehensive solutions, we can ensure that all our communication channels are synchronized, with consistent messaging across all languages. We have also wit- nessed our share price rise by four times, demonstrating that language really is key to driving business growth.” ❚

Clarion ramps up websites Faster action and smarter decisions

Job network gets new power source

KM in practice

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