04-U8D1 - Influences of Conflict

Conflict and Workplace Relationships Flashcards

1. Emotional intelligence is involved with feelings, expression of feelings, and the management of one’s personal feelings. This form of intelligence is often associated with leaders at high levels in an organization.

2. Promoting conflict in the workplace may cause discomfort. Anger is sometimes associated with this healthy and difficult to manage concept.

3. Negative workplace relationships can become personal and destructive and can have a negative effect on both job satisfaction and organizational outcomes.