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Page 1© University of Phoenix 2015 MGT/312: Influence, Power, and Trust

ID: 02-VIDEO-54fdd864dd7dc9930f4a9585 MGT/312: Influence, Power, and Trust

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Jun 25, 2015 MGT312 Influence, Power, and Trust Transcript

Speakers: Angelo Kinicki, Ph.D.

ANGELO KINICKI, PH.D.: Hi. I’m Dr. Angelo Kinicki. Do you know the number one reason why CEOs get fired by their boards of directors? I bet you don’t. It’s the inability to handle nonperforming direct reports. And the number two reason is the inability to execute.

I bet you thought that the number one reason was lack of profits or unethical behavior. It’s not. What it really comes down to is influence skills. It’s the influence skills that you’re going to learn about in your readings for this week. You are going to learn how people can influence others and you know, we influence people all the day of our lives at home, at work, at church, in stores. Influence is a fundamental OB skill. You will understand how that works.

You’re also going to learn about what makes a great team. We all know from watching sports that there are some good teams, some better teams, and some great teams. The same is true to work as well as it is at school. You will learn the characteristics of high performing teams. You will learn how you can take those characteristics and use them in the teams that you are involved with. You are going to learn one other thing that I find is really important the older I get and that is trust, the trust between people.

What we all know – you know this – it’s the trust between people that drives the extra effort that we give to each other in the tasks that we’re working on. You will learn what creates trust and how trust gets ruined. And I want to give you one example of persuasion and influence that we find when we travel and that is the little signs that you find in your hotel rooms where they ask you to reuse your towels.

Now years ago they didn’t have those signs and they would maybe ask us at check-in to reuse the towels and nobody did. What research showed is when you make a little sign that says if you will please reuse because it saves this amount of water and saving that amount of water has this positive impact on our planet, that people are more willing to do it. Persuasion and influence are very important skills. The more that you can master them, the better you will be in both your personal and professional life.

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