BSBWHS605 Develop, implement and maintain WHS management systems

BSBWHS605 Develop, implement and maintain WHS management systems– Assessment 2 Last Updated: October 2016, V. No. 1.1

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Task 2: (Project) Plan and implement the WHS management system

Submission details

The Assessment Task is due on the date specified by your trainer. Any variations to this

arrangement must be approved in writing by your trainer.

Submit this document with any required evidence attached. See specifications below

for details.

You must submit both soft copies and printed copies of your answers.

Soft copies-

Upload on the eLearning to the specific submission folder with a cover page clearly indicating

your name, student id, assessment no and the unit name or put those information in the

header and footer of your documents.

Printed copies-

Submit to your Trainer with the "Assessment Cover Sheet" (Filled out and signed

appropriately) attached on top of your documents.

The Trainer/Assessor may further prompt and question in order to receive answers of

appropriate quality or if further clarification required and to validate authenticity of your

submitted work.

Assessment description

Using the scenario information supplied, and the WHS policy and management system design

you developed for Assessment Task 1, you will carry out a number of planning and

implementation activities and role-play consultation with stakeholders. To complete the

Assessment Task requirements, you will develop and submit a portfolio of planning and

implementation documentation for a pilot program at the Pitstop Pty Ltd Wollongong service

station.

BSBWHS605 Develop, implement and maintain WHS management systems– Assessment 2 Last Updated: October 2016, V. No. 1.1

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Procedure

1. Review the simulated workplace information for Pitstop Pty Ltd provided in this task.

Review the WHSMS design and WHS policy you proposed in Assessment 1. Prepare to

plan and implement elements of the WHSMS in consultation with relevant individuals

and parties.

2. Arrange with your assessor to meet with the board of directors and senior management

(in a role-play) to discuss the requirements of the WHS plan: identification and control

of hazards, compliance, performance monitoring, and implementation of system.

3. Lead the role-play meeting with board of directors and senior management to:

○ outline requirements of WHS planning; refer to appropriate standards

○ discuss and consult on procedures to manage WHS risk

○ discuss and consult on compliance and standards to adhere to

○ discuss and consult on WHS targets and performance measures

○ describe key elements of implementation to be piloted at Wollongong store.

Note: Ensure you anticipate possible issues and objections and use communication skills

to build consensus and support for system.

4. Develop a 1–2 page outline of plan containing outcomes of consultation.

5. Develop a 1–2 page draft risk assessment and control procedure.

6. Develop a draft implementation/action plan for the Wollongong store. Include:

○ specific activities for:

– initial launch of WHSMS including development of policies and procedures

(safety procedures, record-keeping procedures, etc.)

– ongoing activities

– training: consider current activities undertaken by staff, required activities

under your plan, and capabilities of current employees

– communication and consultation

– monitoring and reporting, such as regular safety audits

○ responsibilities and accountabilities

○ timelines

○ targets

○ resources and estimated costs, for example training costs

○ highlighted areas of integration with other management systems.

BSBWHS605 Develop, implement and maintain WHS management systems– Assessment 2 Last Updated: October 2016, V. No. 1.1

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7. Arrange with your assessor to meet with the Wollongong manager to discuss

implementation.

8. Lead role-play meeting with Wollongong manager and HSR to:

○ outline requirements of implementation; refer to appropriate standards

○ discuss and consult on procedures and processes to manage WHS risk

○ discuss and consult on key features of implementation included in plan

Note: Ensure you anticipate possible issues and objections and use communication skills

to build consensus and support for system.

9. Make adjustments to implementation plan after consultation with Wollongong manager.

10. Submit all portfolio documents to your assessor as per the specifications below. Ensure

you keep a copy of all work submitted for your records.

Specifications

You must:

● participate in two consultation role-plays:

○ meeting with the board of directors and senior management

○ meeting with the Wollongong manager and HSR

● submit a 1–2 page outline of plan containing outcomes of consultation

● submit a 1–2 page draft risk assessment and control procedure

● submit draft and final implementation/action plans for the Wollongong store

Your assessor will be looking for:

● analytical skills to:

○ analyse relevant workplace information and data

○ contribute to the assessment of resources needed to manage risk and where

appropriate access these resources

● communication skills to conduct effective formal and informal meetings and

communicate effectively with personnel at all levels of the organisation

● consultation, facilitation and negotiation skills to develop and implement plans

● information technology skills to conduct research, create documentation and present

information

● numeracy skills to estimate costs of WHSMS

BSBWHS605 Develop, implement and maintain WHS management systems– Assessment 2 Last Updated: October 2016, V. No. 1.1

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● organisational skills to manage own tasks within a timeframe

● project management skills to develop plans to achieve change

● knowledge of barriers to WHSMS implementation and strategies to remove them

● knowledge of standards relating to WHSMS

● knowledge of relevant commonwealth and state or territory WHS Acts, Regulations,

codes of practice, standards, guidance material and other relevant publications

● knowledge of the nature of information and data that provide valid and reliable

measures of WHS performance and WHSMS, including positive performance indicators

● knowledge of WHS management systems.

BSBWHS605 Develop, implement and maintain WHS management systems– Assessment 2 Last Updated: October 2016, V. No. 1.1

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Simulated workplace scenario – Pitstop Pty Ltd

In order to ensure that the WHSMS and its accompanying documentation will meet the needs

and expectations of all Pitstop employees across Victoria, NSW and Queensland, you are

piloting your WHSMS implementation in the Wollongong, NSW service station. Pitstop

Wollongong is the service station with the most WHS incidents to-date, with a representative

workforce of relatively new employees and with only a few long-serving staff.

You have met with the CEO of Pitstop and all relevant Pitstop stakeholders to consult on the

general design of the WHS management system. You have now been authorised to plan and

implement the system.

There are several key tasks to perform, including:

● lead meeting with the board of directors and senior management to consult on planning

● develop a 1–2 page draft risk assessment and control procedure

● develop a draft implementation/action plan for the Wollongong store

● lead meeting with the Wollongong manager and HSR to consult on implementation.

Crucially for senior management, you will need to carry out planning and implementation in

close consultation with stakeholders to ensure buy-in across the organisation.

Senior management sees the implementation of the WHSMS as a great opportunity to build a

self-sustaining and reinforcing culture of safety that systematically reduces risk across the

expanding business.

As CEO Jim Murphy states, however, ‘…the rapid expansion of our business, and replication

of management structures and systems, will mean that the effect of any successes or failures

will be amplified – we may only get one chance to get this implementation right.’ The key

objectives for the WHSMS implementation are to:

● minimise injuries

● reduce number of days of lost work

● establish risk management process

● ensure managers implement WHS policy and WHSMS

● ensure employee buy-in across the organisation.

BSBWHS605 Develop, implement and maintain WHS management systems– Assessment 2 Last Updated: October 2016, V. No. 1.1

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Pitstop workplace current (pre-WHSMS) operations

Store activities list

The following activities are carried out at Pitstop.

Employees

Ongoing activities

● Serve customers.

● Resolve issues associated with use of petrol or LPG pumps.

● Heat pies.

● Receive and store frozen and refrigerated food items.

● Banking notes and cash register balancing.

● Mop and clean floors.

Once-a-day activities

● Clean all forecourt pumps.

● Pick up all rubbish on the forecourt.

● Replace water and supplies on the forecourt.

● Change display board prices.

● Move stock from reserve to retail shelves.

Weekly activities

● Measure the fuel volumes in the underground storage tanks.

● Receive deliveries of LPG and Petrol.

● Receive and store retail products.

● Reorganise reserve stock.

● Stocktake inventory items on forecourt, shop and reserve.

BSBWHS605 Develop, implement and maintain WHS management systems– Assessment 2 Last Updated: October 2016, V. No. 1.1

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Store Managers

Ongoing activities

● Monitor employees under supervision.

● Aid employees where required.

● Coach/train employees.

● Induct new employees.

● Provide reports to senior management as requested.

Daily activities

● Sales, inventory and banking reports for General Managers.

Yearly activities

● Performance Review and Development Program (PRDP).

BSBWHS605 Develop, implement and maintain WHS management systems– Assessment 2 Last Updated: October 2016, V. No. 1.1

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Wollongong store employee skills

Employee Comments

Store Manager 1 year managerial experience.

Not sure how WHSMS could integrate with existing systems.

No idea how to use the pie oven; otherwise familiar with all store procedures.

Adequate knowledge of all safety procedures but unsure of risk assessment process.

Certificate IV in Training and Assessment.

2 years training experience.

No first aid training.

Good knowledge of WHS legal framework.

Good written and verbal communication skills. Can write reports.

Shift Manager 1 18 months experience – 6 months as shift manager.

No formal training experience; provides informal training to new staff.

No first aid training.

No understanding of performance measures.

No previous managerial experience.

Can use the pie oven.

Adequate knowledge of safety and emergency procedures.

Limited knowledge of WHS legal framework – originally from UK.

Excellent verbal communication but poor written communication skills.

Shift Manager 2 5 years experience.

Competent in all aspects of working in a petrol station.

Can use pie oven.

Adequate knowledge of safety and emergency procedures.

No knowledge of WHS legal requirements.

Good written and verbal communication skills.

BSBWHS605 Develop, implement and maintain WHS management systems– Assessment 2 Last Updated: October 2016, V. No. 1.1

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Employee Comments

Cashier 1 2 years experience.

Competent in all aspects of working in a petrol station.

Some experience with other pie ovens.

Adequate knowledge of safety and emergency procedures.

Adequate knowledge of WHS legal requirements.

Good written and verbal communication skills.

Cashier 2 18 months experience.

Can use all in store equipment safely, but unsure of outdoor safety procedures. Adequate knowledge of emergency procedures.

Can use pie oven.

No knowledge of WHS legal requirements.

Poor written and verbal communication skills.

Cashier 3 12 months experience.

Competent in all aspects of working in a petrol station.

No idea how to use the pie oven.

No knowledge of safety procedures, but adequate knowledge of emergency procedures.

No knowledge of WHS legal requirements.

Good verbal communication but poor written communication skills.

Cashier 4 6 months experience.

Not yet competent in all aspects of working in a petrol station.

No idea how to use the pie oven.

Adequate knowledge of safety and emergency procedures.

No knowledge of WHS legal requirements.

Good written and verbal communication skills.

Cashier 6 3 months experience.

Not yet competent in all aspects of working in a petrol station.

Can use pie oven.

No knowledge of safety or emergency procedures.

No knowledge of WHS legal requirements.

Good verbal communication but poor written communication skills.