CMGT Post Questions and responses

1.) Must be a 200-300 word response

Supporting Activity: Version Control Concerns

Discuss the concerns of trying to maintain multiple baselines of your system. For example, Microsoft® in 2015 announced they would stop supporting PC operating systems changes to Windows® XP, as they continue multiple version control of Windows® Vista, Windows® 7, Windows® 8, Windows® 8.1, Windows® 10, and the future development the next version beyond Windows® 10.

2.) Supporting Activity: Train the Trainer Must be a 200-300 word response

Your project is having major cost overruns during the development and testing phase. More resources and funding are now being shifted from training and documentation budget to the testing budget.

Discuss some methods to minimize the impact of budget cuts when developing a training plan and how you will provide documentation support.

3) Supporting Activity: “Just-in-Time Training” Must be a 200-300 word response

A successful program must train the users, maintainers, and managers on the system being implemented. People are resistant to change for many different reasons, and training helps establish acceptance of new technology.

Conduct a search on the concepts of "just-in-time training" and "train the trainer." Based on your research, explain why these concepts are important.

4) Help Desk Support Must be a 200-300 word response

Creating a help desk or support desk may be an essential component of your system implementation in providing immediate support for your customer base using the new technology.

Conduct a search on various help desk implementations. Based on your research, discuss the different areas of help desk support, such as the various levels (Level 1, 2, and 3), as well as in-house or outsourced help desk.

5.) Supporting Activity: Training Development Implementation Must be a 200-300 word response

Discuss what role users have in the training development/implementation for information systems. When is the optimal time to engage training in the implementation plan? What role do users have in the support plan development for information systems?

6) Supporting Activity: An Interview with Grady Booch

Must be a 200-300 word response

Listen the podcast "An Interview with Grady Booch."

A key point he stresses in his interview is the statement: "I'm a technical guy, but I think I'm a good listener. I will listen carefully to what people say and what they don't say. From that that has armed me with the techniques where I can step in and pretty quickly assess."

Discuss what you learned from this interview in aiding you in the development of a good support plan.

Materials