Quality Control Manual 3

Ryan Tipton

Introduction

History of the quality management evolution

Based on Low & Ong, (2014) the history of quality management is traced back to middle ages in which the work of apprentices and journeymen were inspected and assessed to make sure that they met quality standards in all factors of the final product so as to ensure that buyers are satisfied. It has pass through several changes but it has maintained its goals. It started to work in 1920’s and its focus was on the final product in which the statistical theory was applied for the first time to product quality control. The inspections on product quality control was done, this include examining, measuring and testing the processes, products against specific requirements to ensure every element met standards and guidelines. During the late 1970s and early 1970s Western Europe and North America were facing stiff competition from Japan and the United Kingdom a net importer of final products. The firms started to reexamine the quality control techniques and how the Japanese have been successfully employed them and at this point the quality management control was employed in most parts.

This quality management is needed for the companies to ensure that their products are quality and standards and satisfied their customers. It is also needed to ensure that the end products meet the required standards. Development and change were done in 1940’s by experts and industry leaders and this was the start of Total Quality Management. This system is needed to change the focus from inspecting the end product to preventing final product problems by detecting on the production line.

Direction that companies are adopting in terms of strategic quality management

According to Naidu el at, (2006) there are various directions that companies can adopt in terms of strategic quality management but the following two are more specific. These include; adopting the direction of threshold capabilities which are required for the requirements of the completion in a market. In order to achieve competitive advantage, there is need to develop strategic capabilities which the competitors cannot obtain. This can be achieved through the resources that the company has and which are unique.

Strategic planning

This is another strategic direction that the company can adopt this so as to focus and prioritize the efforts and the implementation of a plan. The company can use this direction to anticipate and predict changes and the position the company to act. The company has to quality which is a top priority for all in the company.

Six Sigma

Evolution

This is a methodology started by Motorola in 1986. It was developed to minimize defects in business process by improving it. It is widely as an organizational strategy which majors on reduction of differences and achievement of output improvements through problem solving.

Pros of Six Sigma

This initiative has several advantages which have made it employed by various companies. The following are the pros of this initiative; it makes decision based on data which can be verified rather than focusing on the assumptions. It also put more emphasis on the support and passionate management leadership. It is also customer driven. It is also addressing the whole process of behind the completion of service instead of the mere final product. This program is also proactive since it focuses on improvements before shortcomings are detected. It also stock value and sales.

Cons of six sigma

This program may create bureaucracy and rigidity that may cause stifle creativity and delays; this is because it is applied in all factors of planning process and production. Another con is that the focus of customer may be taken to ends, in which the inner qualities control measures that are not taken due to the emphasis of achieving the Six Sigma – stipulated status of consumer satisfaction (Evans, 2014)

Evolution of Deming program

This program evolved when the level of competition among business organizations increased and there was need to review the quality management programs to ensure that the service and products remain competitive. It was applied after World War II.

Pros of Deming program

This program has several programs which include; it makes small-scale improvements at all levels of manufacturing and management processes and earns benefits of their cumulative effects. With this organizations are able to maximize value and quality for the final- user. This program is also has benefits the suppliers by enabling them to devote their attention towards the innovative goods with higher tolerance. It also reduces the time for inspection and this make the purchasers to depend on quality parts. This program also enables the companies to enjoy a dedicated workforce and increase the morale on every member of the company by placing the commitment.

Cons of Deming program

While this program has its benefit, it also has demerits which include; this program calls for the elimination of work standards and numerical quotas and the frontline employees may not in a position to provide documentation of positive job evaluation during compensation hearings. Also the employers may not be in a position to justify workers increment of salaries and terminations. It forced the companies to get involved in swift undertaking which will negate the available benefits from the new process and alienating members who are not ready to move from the status quo. This program also does not demand radical organization reform while it calls for organizational change.

SENIOR MANAGEMENT ROLES

For an organization to perform its roles efficiently, the senior management must ensure that they effectively follow their roles and responsibilities well. This will ensure that the organization achieve their goals and objectives. The senior management has well displayed roles that they should follow so as to make the organization a successful and this is as discussed below.

To begin with, the senior management is essential in matters pertaining decision making of the major strategic plans of the organization. This includes the methods and policies to be used in strategic plans as well as matters that arise among the employees. Again the senior management must set a good example for the junior staff to follow. This will ensure that they become good role models to them and doing efficient work that the juniors should imitate them.

More so, the senior management must provide necessary resource needed in the organizational duties and functions. They do this by authorizing funds for the different vote heads in the organization depending with the budget involved in that period of work. This is a great role which must be performed to ensure that there is effective performance of the employees. If this is not done then the organization will be at risk of closure hence the management should do this in advance. In addition, they should be conflict solvers in the same organization to facilitate easy resolution of conflicts that may occur between the employees. This will create an encouraging working environment for both senior and junior staff.

Firms and organizations must ensure that the senior management follows their roles to make the performance become easy and valid. If the senior management performs these roles then all departments will experience easy and smooth working environment. All the resources will be available and conflicts will be solved well. If this is not followed then the firm will experience hardships in performing its duties.

However, the senior and middle management should come up with metrics to be used in ensuring there is effective monitoring, controlling good communication among the organizational departments. This includes factors like establishing good communication and monitoring methods. This will work well for the efficient performance of the organizations.

The idea of quality Tactics and the Logistics and Supply Chain Functions is used in business of all sizes and all types. It is a applicable in manufacturing as it is in health care or food services. Of course, quality means different things for different companies, and takes a different meaning depending on whether a product, a service, or a combination of both is provided.   The core of quality tactics and the logistics and supply chain function management is being able to guide your business towards improved performance. It’s not just about the condition of the products you sell or the caliber of services your business provides but the processes to achieve continuous quality.  This guide shows the tools that will assist business to come up with a management strategy to improve quality tactics and the logistics and supply chain functions. Internal Tools