assignment is attached along with the templates. in total it should be about 2000 words

ichr1810-assessment_task_211.pdf

Home >Human Resource Management homework help >assignment is attached along with the templates. in total it should be about 2000 words

ICHR1810 - Manage Human Resource Services

Assessment Task 2

Manage the delivery of human resources services

This assessment consists of 3 parts, all of which must be completed.

The instructions to complete this assessment are included on the following

page. Follow the instructions with each question.

This assessment should take you about 5 hours to complete.

When you are confident that you have met all requirements for this

assessment task, upload your file using myIvy for marking.

It is recommended to use the Ivy College Library on myIvy where the Study

Skills Section has referencing guides available which provide clear and

comprehensive information that should help.

Assessment Task 2 ICHR1810 - Manage Human Resource Services

Part A: Prepare a service level agreement and a brief

report

Scenario or background information

Powerhouse Museum CEO and the board have decided to introduce service

agreements for the different business areas. The HR department is to

become a service provider to other departments within the museum. You

are familiar with the HR services requirement for the organisation and have

been asked to draw up a draft service agreement using the attached HR

service agreement template. The HR department is now is a position to be

able to market the HR function for being responsible for developing,

monitoring and evaluating the organisation’s HR strategy and developing

policies and services to support the achievement of corporate goals and to

ensure compliance with employment law and consistency in HR decision

making. The HR department undertakes a wide range of HR administration,

training provision and ensures the maintenance of personnel records in

order for the HRM information is available to managers and ensures

statutory reporting responsibilities can be met.

Requirements

Prepare a brief report (600 words) of the HR services, service opportunities,

timelines and performance standards the HR services will provide to

Powerhouse Museum business and their departments. Develop a HR Service

Level agreement that clearly articulates the roles and responsibilities of

each of the parties to this agreement. It should include:

 Scope

 HR Service Agreement Objectives

 Term of the Agreement

 Current HR Situation Analysis

 Service Timelines

 HR Consultant Roles and Responsibilities

 Measuring the Services

Assessment Task 2 ICHR1810 - Manage Human Resource Services

 Client Responsibilities

 Monitoring and Evaluating the SLA

 Governing Law

 Authorisations/signatures

Note: Use the template provided on myIvy ‘HR Service Level Agreement

template’

Key focus areas for this section

• A brief description of the organisation’s HR services, service

specifications, performance standards and timelines

• A draft service level agreement (SLA) that outlines how these services

will be provided, including the roles and responsibilities of all parties

involved (use the HR service agreement template)

• How the agreement links to strategic plans or business needs and list

some benefits of implementing a SLA for this service in Powerhouse

Museum

• Discuss the process you will undertake to review the SLA (contract) in

six months’ time so you can provide feedback to senior management

in regards to the SLA and the benefits for its implementation

Assessment Task 2 ICHR1810 - Manage Human Resource Services

Part B: Develop a Communication plan

You are required to develop a communication plan in relation to the

implementation of the HR Service Level Agreement, which outlines the

target audience, key messages, communication methods, who is

responsible, deadline and when completed. Use the communication

template provided to develop the communication of information about

human resources strategies and services to internal and external

stakeholders.

Key focus areas for this section

• Communication plan

• A drafted memorandum to senior staff with facts about the HR service

agreement and a request for sign off

Part C: Report on Training Plan

A review of staff profiles has shown a decline in attendance at the annual

mandatory training requirement for workplace health and safety and fire

training and overall Powerhouse Museum is now non-compliant with the

applicable legislation.

A qualified service provider of workplace health and safety has approached

the HR department with a training video in regards to the compliance with

the Workplace Health and Safety Act and fire training and has suggested

the training material could be uploaded to the webpage and the staff could

log on to the system and undertake the training and assessment online. The

service provider will provide weekly reports on the progress and the level of

competency for each staff member. Senior management have approved

your suggestion to utilise the services of this company.

Assessment Task 2 ICHR1810 - Manage Human Resource Services

Requirements

Discuss the requirements of a suitable training plan to meet the identified

training requirements. Your response should identify the focus areas for

training as well as the identified target group, legislation or policy and

deadlines for completion.

Key focus areas to be addressed in your response

• Discuss how the training need will be communicated to different

departments and other stakeholders

• Outline your proposal for quality assurance and evaluation of the

training

Criteria

1. Service level agreement (suggested 600 words)

2. Communication plan and memorandum to senior management (150

words)

3. Report on training specifications, quality assurance and suggested

training plan (150 words)

Due Date: 2 weeks after completion of section two