SUBMIT QUALITY WORK AFTER 24 HOURS ONLY.

Complete the readings this week for Chapters 21 (Service Management) and 22 (Balancing IT’s Workload) before completing this week’s discussion.

Choose one  of the following to answer for this week’s discussion. Read and comment on at least two other classmates’ discussions. 

1. Choose a service type from Table 21.1 (Service Management chapter under the Service Catalog Management Section; this does not refer to figure 21.1) that you think applies to UDC and discuss how the CIO might manage its performance in the current UDC operating environment.   

2. Review the various service management models in the text, choose one, briefly explain it and discuss two performance measures (one hard and one soft) that might be used to evaluate how well the model is working.

3 PARAGRAPHS OF WORK

INCLUDE A COVER PAGE AND A REFERENCES PAGE.