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service_quality.pdf

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Service Quality: The Six Criteria Of Good Perceived Service Gronroos, Christian Review of Business; Winter 1988; 9, 3; ProQuest Central pg. 10

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.