Case Study Paper 3

Please read and follow the uploaded information provided: Please use Scholarly Source for this APA Paper. Please use the grading rubrics attach with this assignment for this paper. Please make sure paper is proof read and cannot be over 15% plagiarism.

Case Study 3: Zappos: Delivering Customer Satisfaction

Due Week 9 and worth 200 points

Read the “Zappos: Delivering Customer Satisfaction” case, located on page 475 of the textbook.

Write a four to six (4-6) page paper in which you:

1. Analyze the manner in which Zappos’ leadership has fostered a culture of ethicalness in the company. Suggest two (2) actions that other companies can take in order to mimic this culture.

2. Determine the major impacts that Zappos’ leadership and ethical practices philosophy have had on its stakeholders.

3. Examine three (3) of the ethical challenges that Zappos faces. Recommend three (3) actions that Zappos’ leadership should take in order to address these ethical challenges.

4. Evaluate the effectiveness of the core values in relation to developing a culture of ethicalness. Determine the manner in which the core values support the stakeholder’s perspective.

5. Analyze the major ethical challenges that Zappos has faced. Determine whether or not you would have resolved these challenges differently than Zappos’ management. Provide a rationale for your response.

6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other similar Websites do not qualify as academic resources.

Your assignment must follow these formatting requirements:

· Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

· Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

· Examine ethical issues and dilemmas in business.

· Analyze scenarios to determine the ethical character of decisions made and the related impact on the organization.

· Examine the significant issues of an ethical controversy in business to moral philosophy and values.

· Write clearly and concisely about issues in ethics and advocacy for HR professionals using correct grammar and mechanics.

· Use technology and information resources to research issues in business ethics and advocacy for HR professionals.

Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric.

Rubic Grading 90-100% A

Please follow the rubric

1. Thoroughly outlined one (1) job interview process, and thoroughly documented the methods that you must use to select the right person for available positions. Thoroughly determined two (2) employment laws that you must consider in the process in question, and thoroughly examined the key ramifications of the organization’s lack of enforcement of said laws.

2. Thoroughly predicted three (3) issues that you may encounter in building relationships with each type of worker. Thoroughly examined two (2) laws that you must follow during the relationship building process, and thoroughly specified the manner in which each law would help in the relationship building process.

3. Thoroughly evaluated the effectiveness of the organization’s HR policies and processes that are designed to promote a diverse workforce. Thoroughly outlined one (1) strategy for the organization that recognizes affirmative action. Thoroughly included a plan to mitigate both the glass ceiling effect and reverse discrimination within your organization. Thoroughly supported your response with at least two (2) examples that illustrate the major benefits of the plan to the organization.

4. Exceeds number of required references; all references high quality choices.

5. Error free or almost error free grammar, spelling, punctuation, or formatting.

6. In-text citations and references are error free or almost error free and consistently formatted correctly in APA style.

7. Sources are consistently integrated using effective techniques of quoting, paraphrasing, and summarizing.

8. Information is provided in a clear, coherent, and consistent manner with reasons and evidence that logically support ideas.