Business Procurement

Turnitin Originality Report

weeek 8 PJM _fnl.docx by Stacy Marlow

From 627693001 - draft assignment (Data Warehousing in Enterprise Environments: FALL16-A-8- ISM541-1)

Processed on 30-Aug-2016 2:28 PM MDT ID: 699568074 Word Count: 3026

Similarity Index 24% Similarity by Source

Internet Sources: 3%

Publications: 1%

Student Papers: 23%

sources:

22% match (student papers from 08-Aug-2016) Class: Contracts, Procurement, and Risk Management: FALL16-A-8-PJM530-2 Assignment:

Paper ID: 694445688

1% match (student papers from 07-Feb-2012) Submitted to City University on 2012-02-07

1% match (Internet from 03-Jun-2015) http://www.unilever.com/about/suppliers-centre/

< 1% match (Internet from 25-Feb-2015) http://en.wikipedia.org/wiki/Unilever

< 1% match (Internet from 26-Jul-2016) https://en.wikipedia.org/wiki/Unilever

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paper text:

1Running head: UNILEVER COMPANY PJM 530: Contracts, Procurement and Risk Management

Stacy Marlow Option 1 Portfolio Project Dr. Chiji Ohayia 08/30/16

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1REQUEST FOR PROPOSAL Problem Statement: Video IT Professional Consultants (UNILEVER COMPANY) Unilever Company is searching for professional IT consultant(s) to offer professional training and their high quality video experience to all the employees in the company in order to cub the problem of lack of commitment to reduce environmental impacts and lack of ability to fulfill a consumers need for value. Unilever requires people who are experts and have got experience in this line of work and trainings that are ready to help them give great and best quality products to their customers as well as take very good care of the environment. In addition, it requires people who will be committed fully to their work and give the best of their ability to the company’s course. Believe and requirements. Unilever has had a sustainable living plan (which has always been its priority) for completing a mission that they have had for a while now which is to ensure that most of its employees have perfect access and knowledge on videos technology and have the needed ability to serve their consumers through this knowledge. By training its employees, Unilever will help its employees improve their service quality and rate and also add value to the skills and experience of the employee. The company needs this too so that it can be in a better position in treating its customers as a whole. BAKGROUND INFORMATION Unilever is a worldwide consumer goods company formed 86 years ago by merger whose headquarters are situated in different states like Netherlands, London, Rotterdam and United Kingdom. It is a company that deals with products like food, cleaning agent’s personal care products and beverages (Geoffrey, 2015). Unilever is the world’s third best country that produces consumer goods and is ranked as the best company producing food spreads like margarine. It operates in 190 countries in the world hence making it one of the most famous and popular producer of consumer products company in the whole world (Unilever). This fact also makes it to be a multinational company with factories and industries located all over the continent. Unilever is divided into four main counterparts where there is the production, marketing and sale of commodities to consumers. First, personal care consumer products which may include: skin care and hair care products, oral care products and deodorants, dressings, make- ups, soaps. Second, foods which include spreads, margarines, snacks, salads. Third is the refreshments e.g. ice-cream, tea products, nutritional drinks and lastly home care products which include soaps, cleaning agents, powders

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among other products that it produces. According to (Annual report and account, Unilever)), Unilever Company produced a turnover amounting to $49.797 billion from the sales of the foods, beverages, personal care products and home care products in the year 2013. This gives the latest and current statistic data on Unilever’s financial status. However, Unilever does not only sell these products, it also produces and markets them therefore giving it an opportunity to grow and continue covering a wide geographical area and serving even more customers than its competing companies (Wubs,2008). Also apart from making the products available to consumers, Unilever fights for a good environment keep by ensuring zero wastage or ensuring very less or limited wastes. It therefore focuses on this by recovering and reusing or recycling of this wastes.

However, Unilever faces serious problems among which lack of commitment in order to reduce or expel completely environmental hazard and lack of enough technology experience for the employees in order to deliver better services and products to the consumers is. This problem and few others that are involved in Unilever’s existence make it difficult for the company to give the consumers exactly what they want or what they would wish for. This is one of the weaknesses facing Unilever’s production activities and operations. This shows that Unilever needs professional employees or consultants to help it make this problem much easier and possible to solve. In addition, apart from weaknesses, Unilever has got strengths too which may include: the fact that Unilever has hot many outlets all over the world and this therefore means many suppliers from which customers can purchase their needed items from. According to Unilever’s press release in 2011, it owns many factories that are constructed in each headquarter where production of the products is done and sometimes marketing too. This therefore makes the company be in a position to deliver and serve its consumers with effectiveness and efficiency with an aim of fulfilling their needs. Therefore, this summarizes the weaknesses and the strengths of Unilever Company. Identifiable Risk Unilever faces certain specific risk that are associated with IT problems. They include: Loss of customers- This is a risk associated with online buying and selling. Some of Unilever’s customers prefer buying products online because of the long distance or other challenges that face them. Operation Risk- Unilever lack the perfect technology to help fasten their operations and this therefore is a challenge they have to take. They risk losing customers because of their slow operations sometimes. Risk of employees and their talents-Unilever has employed so many people in their centers who are blessed with many different talents. Therefore, for it to lack the best technology, it risks the talents of those employees talented in IT. Physical risks-For Unilever to lack good IT, it will risk its chances of being exposed to certain unavoidable challenges like natural disasters and accidents. This will be avoided with good technology. Risk of new products and exploitation-Lack of good technology increases the chances of a product into being copied or ideas being stolen. This is a risk that Unilever is faced with because of its many new and unique upcoming products in the market. Therefore it really needs the IT consultants for this purpose. Tasks to Be Accomplished 1. Scope of Work After a comprehensive RFP and review by many Unilever Companies, the company decided to search and hire professionals and experts who will help them achieve the dream they had had for a while now. Unilever’s priority was based on environment and consumers (Jones, 2005). The company is solely focused on offering the best quality brands of products to its customers and give the best surrounding to consume them as much as possible. The Unilever IT team had two goals for the professional and experts. First, to train and give

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quality experiences on IT to all the employees in the company and business and second to ensure that all the employees have acquired professional commitment to their work and can offer the best quality services ever as much as they can. To do this, the professionals have to do the following roles: 2. Perform Video Conferencing Activities The professionals will have to perform new video conferencing activities to enhance the company’s objectives. The Unilever Company should prioritize in launching the best video conferencing technology designs and install them in the company for the employees benefit. These professionals have to ensure that the these technologies are user friendly, cost effective and that they can support any communications regardless of the device being used, location of the customer or employee or the number of calls coming through. The video conferences should also be easy to manage and should be able to focus on the main mission and objective of the company. They should therefore make sure that the employees have some knowledge on them (Amazon, 2012). Outcome-The Company expects the whole video conferencing to be delivered and be easy to manage as well as be able to increase the employees’ flexibility and company’s scalability through the use of return on investment. This should be done and be used from the beginning of the first day. 3. Wide Eternal Video Usage They are also supposed to ensure that the all the employees can have external party connection to help them deal with customers on the outside or those who purchase the products online. The company has the role of communicating with its other constituents and branches about their products, advertisement and other issues concerning the company. The employees also can use the video conferencing to converse with their customers especially when making online product orders. Outcome- Therefore, by training and educating the employees on the usage of such videos, the company will be able to serve their customers effectively and offer them best quality services as much as possible. It will also be able to increase its sales because the services will be faster, effective and efficient for the needs of the customers. 4. Employee expertise and experience The employees should be also in a position to offer consulting and professional services to customers after the training. The professionals to be hired have an objective to give the best knowledge, skills and training to the employees in order to ensure that they all have long experience, are experts and can work with ant video technology available in the Company. The Company bided on the professionals offering professional training on live-in- call video training to the employees which should be used globally in all the Unilever Companies. The bid also should include training of a new user and program manager who would oversee the activities of other employees either on the inside or on the outside and help them utilize the technology effectively. Outcome- The Company expects to be provided with a perfect open-architecture video service that will be able to offer consistent services to its employees and customers regardless of the location, number of callers or even the device being used. They expect an all rounded video service. Unilever also requires at the end of it all, all its employees to be termed as experts in video technology and that they can offer the services ever. This should be done by the time the training is completed. 5. Committed Usage and Adoption Services The professionals to be hired have the mandate to train the current employees on good environmental hygiene and how to be committed to that responsibility. They should device ways or methods to come up with more environmentally responsible factories and employees through the use of this video technology. Also, they should deduce ways of re-using, recycling or recover any waste that is produced within the company’s factories to ensure less or even zero waste disposals into the environment (Manuel et all, 2013). Outcome- The Company expects that at the end of the program it will be able achieve its set environmental goals and objectives as well as use the least cost possible to gain profits. Unilever would like to use the plastic waste for other different purposes which does not involve polluting the environment. E.g. in Hefei (China) Unilever Company decided to reduce the plastics that were used to wrap boxes on pellets and replaced them with reusable elastic fabrics which are better for the environment (ACH Foods Company, 2013). Unilever believes that through cooperation from other companies and its subsequent, it can provide better and modern innovation

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3solutions to meet the consumer and customer needs and achieve the commitments that it has set out in its Sustainable Living Plan. However, the

Company expects that all its expectations will be able to be met by the end seven months. Deliverables All the following deliverables are required by the end of the training period: ? The technology should be able to provide for internet access for usage especially if online training is needed. ? The employees should be able to access the video technology through internet connection (either at home, work or a public place) whenever they desire i.e. should be accessible 24 hours, 7 days a week. ? The technology must allow multiple users and should have internal tracking systems to ensure maximum security for the company’s information. Terms of Contract 1. Performance Period The contract start date will be from 1st September to 31st March 2017. In addition, the candidates will be given a period for renewing their proposals before Unilever Company awards the best candidate for the training program. This will mostly be done one week before. Also if the hired candidates do not complete their training in time, they are given a period to renew their contract before the end of the agreed time. However, they are allowed to do this one week before the end of the agreed period in order to keep Unilever Company updated (Unilever). 2. Payment, Incentives and Penalties For a candidate to qualify for hiring, they have to score 70% out of 100% for their proposal envelope to be opened and evaluated. The client with the highest score will be ranked first of all the others. However in case of a tie in the scores, Unilever will consider the client with the best technical information about itself and rank it first and therefore hire it. Also, the client has to meet the following terms: Requirements The professionals must be able to provide the following requirements in order for them to qualify: ? The training materials should be in written English language. ? The technology should be easy to understand and to use for better and fast training. ? The technology should be flexible i.e. should be able to offer online video calls as well as online calls among other communication methods. Furthermore, if the company achieves the set objectives of Unilever, it will be awarded 10% incentive out of the total cost that they are going to incur in the training. On the contrary, if the professionals are hired but do not meet the required expectations of Unilever, then the contract is to be terminated within the first 45 days of its working. Also, it is to be paid only 10% of the total fee as cost. This will act as a penalty for them. Contractual Terms and Conditions The award on any job agreement will be under the absolute discretion of

4Unilever’s highest executive body which is the Unilever Leadership Executive led by

Paul Polman who is the current Chief Executive. Also any agreement to be made will be in accordance with the legal laws, policies and procedures required by the Companies Acts of the states that the Unilever is situated and the candidate. Key Selection Criteria These are the key things to be considered when hiring: ? Reliability and simplicity to administer. ? The experience, vision and support service of the applying professionals. ? The fee to be charged as cost of training. Requirements for Proposal Submission The proposals must contain the following two main parts: (1) a technical section and (2) an administrative section. The technical section must contain the following information: 1. An overview of the technology with reference to the stated deliverables. 2. Technical information about the technology, its location, configuration and proprietary interests to its users. 3. Technical information of the technology’s installation and the user’s needs for its use and adaptability. 4. The training plan, installation and administration procedures. The administrative section must have the following: 1. The candidate’s vision, mission, skills and experience. 2.

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The total fee charges for the training. 3. The candidates support service capabilities, goals and objectives. 4. The scheduled time period for completing the training. 5. References. This must include the names, phones numbers and email addresses of your last three clients. The client should also produce a summary of its most recent or current and relevant projects. The proposal must be received in electronic format (PDF) and should be sent to Unilever’s human resource email address (check Unilever’s website). Process Schedule RFP issue date will be on 1stAugust 2016 and the closing date will be on 15th August 2016. The contract start date will be from 1st September to 31st March 2017. This makes the contract to last for seven months but between the RFP issue date and start of the contract date, there will be a period for issuing proponent questions, evaluation period, interview date and approval and award date. All these together will complete the process of hiring the professionals that will offer training to Unilever employees. Points of Contact for Future Correspondence For more information on this, anyone interested can visit the Unilever Company website (www.unilever.com) or give a visit to any of our headquarters in these countries: Unilever

5N.V (Rotterdam), Netherlands, Unilever House (London), England (United Kingdom).

Resource Matrix for an RFP Resource Description Suggested Use Time This is used to plan, evaluate and define the RFP and is very crucial especially before one writes an RFP. Useful mostly to those who are starters in writing an RFP. RFP education guide The IT leaders are faced with difficult decisions to make when it comes to writing the RFP. Used to guide them in making the right decisions easily and fast. Device Rubric Acts as a test for the designated RFP in order to come to the best solution. Intended to help companies and institutions in evaluating the RFPs for them to choose the best client. Questionnaire To come up with the best solution, one has to ask a bunch of questions that are in connection with the RFP. To access the clients, then the hiring institution has to evaluate the candidates for qualification. Sample RFP Even with the fact that not all RFPs follow the same format, one must have a sample to guide them through the writing process. The example will help one follow the flow, sections and the language type used in RFPs writing. Sample RFP response This gives you a guide on the rules governing RFP responses. Used by new RFP response writers to draft a perfect response.

1References ACH Food Companies, Inc. Buys Unilevers Mazola Corn Oil and Associated Brands. (2013, December 7th). Retrieved from prnewswire.com. Amazon Marketing Website. (2012, July). Retrieved from www.amazon.com. Geoffrey, J. (2005). Renewing Unilever:Transformation and Tradition. Oxford University Press, p. 362. Hensmans, M., Johnson, G., & Yip, G. (2013). Strategic Transformation:Changing While Winning. Palgrave: Macmillan. Unilever. (2011, April 19th). Unilever Sustainable Tea. Retrieved from www.unilever.com. Unilever. (2014, February 9th). Unilever. Retrieved from www.unilever.com. Unilever: a case study (March 21st, 2015). Wubs, B. (2008). International Business and National War Interests: Unilever Between Reich and Empire. Routledge: ISBN Publishers. UNILEVER COMPANY 2 UNILEVER COMPANY 3 UNILEVER COMPANY 4

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2UNILEVER COMPANY 5 UNILEVER COMPANY 6 UNILEVER COMPANY 7 UNILEVER COMPANY 8 UNILEVER COMPANY 9 UNILEVER COMPANY 10 UNILEVER COMPANY 11 UNILEVER COMPANY 12

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