Unit 3: Planning for Customer Service

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Unit 3

[AB221: Customer Service]

Assignment Template

Us this template file.

Customer Service Planning—Aligning Company Statements with Goals

Fill in the opportunities and weaknesses sections of the SWOT below based on your viewing of the scenario at the Porcupine Health Club and limited information provided below.

Strengths:

· Personnel that are athletes in their own right.

· Updated facilities and equipment

· A visually appealing website.

· Great location

Weaknesses:

Opportunities:

Threats:

· A nearby competitor has recently opened their doors

· The competitor’s company blog is very popular

· The consumer has become more sophisticated and more demanding

SMART Goals (see the Reading area) for PHC:

Enter the SMART goals here

Submit your completed template to the Unit 3 Assignment Dropbox.