Bad News

Bad News Messages - Letter w/Ratings (1)

Criteria

Ratings

Pts

Buffer: First sentence introduces the general subject without stating the bad news, leading a receiver to expect good news, or making obvious/general statements

10.0 pts

Reasons: Middle paragraph(s) present supporting details in logical sequence, preceding the main idea (bad news) with meaningful discussion

8.0 pts

Bad News; Clearly state the principal idea (the bad news). Use positive language and at least one technique of subordination to keep bad news from emerging with unnecessary vividness (i.e. in a dependent clause, stated in passive voice, or revealed through an indirect statement)

8.0 pts

Alternative and Close: Follow up the bad news with a counterproposal or silver lining statement that moves discussion into a positive mood. Closing sentence (paragraph) is positive & does not refer to the bad news

8.0 pts

Ensure accuracy of facts

5.0 pts

Use first person (I, we) sparingly or not at all to portray a "you" attitude or audience centered message

5.0 pts

Message is clear & concise; Avoid cliches and jargon; Use active verbs predominately; Use graphic treatment, such as bulleted lists, when it strengthens communication

5.0 pts

Relatively short sentences (varied in length & structure)

2.0 pts

Relatively short paragraphs, especially first and last, varied in length

2.0 pts

Use original expression (phrases/sentences not copied from instructions)

2.0 pts

Use correct document format and document parts in correct position; Adjust formality and writing style to the particular medium of delivery (letter)

5.0 pts

Mechanics – grammar, spelling, & punctuation are perfect

10.0 pts

Total Points: 70.0