help in the case please
awesomegames
20160718153519long_term_project.docxLong term Project
Doing online research on guest’s comments and evaluation about Arcadia Phu Quoc Resort.
Finding good solutions that can improve and solve the bad comments from the guests.
1. The evaluation about Acardia Phu Quoc Resort from 4 best booking hotel websites:
Booking.com
Agoda.com
Hotels.com
;
2. Analyzing the guest’s evaluation to two sides good reviews and bad reviews:
Good reviews:
Location: straight on the beach, near the center of Phu Quoc island, easy to travel to the attractions in north and south.
Beach: beautiful, clean, private beach
Resort campus: beautiful well kept gardens, each bungalow has its on small terrace, nice big shower.
Customer service: friendly, responsive.
Restaurant: nice view.
Price: not expensive.
Bad reviews:
Facility: poor facilities (air-conditioner, bathroom, sink..). no swimming pool, no gym.
Staff: English not enough to serve guest
