TYPE IN 1 HR

EMPLOYEE SUPPLEMENTAL QUALIFICATIONS STATEMENT

Name: Dinea L. McAdams

Present Position: Transportation Assistant, GS-2102-06

Position Applied For: Lead Medical Support Assistant, GS-0679-07

Announce Number: VHA-834189-13

Rating Factors and Applicant’s Response:

1. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.

I have specialized experience in work organization, prioritizing, and task delegation in order to meet

deadlines. I rotate between Eligibility, Patient Travel, Decedent Affairs, My HealtheVet, and the

Emergency room; all in which requires attention to detail and high organizational skills. I am also charged

with the supervision and delegation of workloads to interns, volunteers, and temporarily assigned staff. I

manage and oversee that the assigned tasks are completed in a timely manner while adhering to established

privacy guidelines.

2. Skill in communicating with individuals in order to obtain the desired effect, ensuring compliance with established policies and regulations. I strive to meet the needs of customers while supporting VA missions by communicating and treating

customers in a courteous, tactful, and respectful manner. I also routinely provide customers with consistent

information according to entrenched policies and procedures while handling conflict and problems relating

to the customer in a constructive and appropriate manner.

3. Ability to provide staff development and training.

My current position enables me to be an exceptional on - the- job trainer to new and current employees to

include guidance for staff members on policy and procedure changes. I have trained several interns and

volunteers on the DHCP and CPRS systems, which daily uses are imperative in the medical center. I am

also co facilitator and presenter for the monthly New Patient Orientation as well as the Business Office

representative for multiple local health fairs and outreaches.

4. Ability to manage staffing requirements, manages priorities, and coordinates work in order to complete duties in an accurate and timely manner. This includes the ability to follow up on pending

issues and demonstrating an understanding of the impact of incomplete work. Because I provide administrative support to several key areas within the Business Office, organization,

accountability, and follow through tactics are imperative. Managing priorities and coordinating work flows

are a part of my day to day duties. I pride myself on the timely completion of tasks and understanding the

impact of teamwork.

5. Ability to review and monitor data to ensure all reports are complete and accurate.

I have experience in reviewing and monitoring data on a daily bases. Currently, I supervise and renew

several Excel spreadsheets and reports pertaining to the Beneficiary Travel System. Attention to detail is

required for this task to ensure accuracy of the report.

I certify that all statements and information furnished in this statement are true, complete and correct to the best of my knowledge and

belief, and are made in good faith. I understand that statements or information furnished on this form are subject to verific ation and I

agree to furnish supporting documents or information when so requested and / or names, addresses, and phone numbers (if known) of

officials or other individuals who can substantiate the qualifications described above. I also understand that intentional mi sstatements or

falsification may result in disciplinary action.

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Signature of Applicant Date