Weekly Reflection

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LO1 Understand why the standards of ethical behavior in business are no different from ethical standards in general.

LO2 Recognize conditions that give rise to unethical business strategies and behavior.

LO3 Gain an understanding of the costs of business ethics failures.

LO4 Learn the concepts of corporate social responsibility and environmental sustainability and how companies balance these duties with economic responsibilities to shareholders.

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Linking Strategy, Ethics and Social Responsibility

In crafting and executing a strategy that delivers value to both customers and shareholders, does a firm have a duty to:

Act in an ethical manner?

Demonstrate socially responsible behavior by being a committed corporate citizen?

Adopt business practices that conserve natural resources, protect the interest of future generations, and preserve the well-being of the planet?

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Crafting and Executing Legal, Moral, and Ethical Strategies

To always act in a legal, ethical and moral manner in its relations with all stakeholders

To adopt business practices that conserve natural resources and protect the interest of future generations

A Firm’s Ethical Duties to Its Stakeholders

To demonstrate socially responsible behavior by being a committed corporate citizen

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What Do We Mean By Business Ethics?

Business ethics

Is the application of ethical principles and standards to the actions and decisions of business organizations and the conduct of their personnel.

How do ethics and business ethics differ?

Ethical principles in business are not different materially different from ethical principles in general.

Business actions

Are judged by general ethical standards of society.

Are not subject to more permissive standards.

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Business ethics involves the application of general ethical principles to the actions and decisions of businesses and the conduct of their personnel.

CORE CONCEPT

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Drivers of Unethical Strategies and Business Behavior

The view that “the business of business is business, not ethics”

Heavy pressures on managers to meet performance targets

Overzealous pursuit of wealth and other selfish interests

A company culture that fosters illegal and unethical conduct

Reasons for Unethical Behaviors

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Drivers of Unethical Strategies and Business Behavior

The view that “the business of business is business, not ethics”

Overzealous pursuit of personal gain, wealth, and other self-interests

Heavy pressures on company managers to meet or beat earnings targets

A company culture that places profits and good performance ahead of ethical behavior

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The Business Case for Ethical Strategies

Deliberate pursuit of unethical strategies and tolerance of unethical conduct is a risky and costly practice from both a shareholder perspective and a reputational standpoint.

Adopting ethical strategies and engaging only in ethical conduct are simply good business.

The Sarbanes-Oxley Act (2002)

Requires that publically-traded firms have a code of ethics or else explain in writing to the Securities and Exchange Commission why they do not.

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The Costs Companies Incur When Ethical Wrongdoing Is Discovered and Punished

FIGURE 9.1

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Ensuring a Strong Commitment to Business Ethics In Companies with International Operations

The School of Ethical Universalism

Integrative Social Contracts Theory

Applying ethical standards across countries and cultures

The School of Ethical Relativism

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Ensuring a Strong Commitment to Business Ethics In Companies with International Operations

Three schools of thought about the extent to which the ethical standards travel across cultures and whether multinational firms can apply the same set of ethical standards in all of the locations where they operate:

Ethical Universalism

Ethical Relativism

Integrative Social Contracts Theory

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APPLE’S CHALLENGES IN ENFORCING ITS SUPPLIER CODE OF CONDUCT

Concepts & Connections 9.1

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The School of Ethical Universalism

According to the school of ethical universalism…

Some concepts of what is right and what is wrong are universal and transcend most all cultures, societies, and religions.

All societies, companies, and individuals are accountable to a set of universal ethical standards.

Where basic moral standards really do not vary significantly according to local cultural beliefs, traditions, or religious convictions, a multinational company can develop a code of ethics that it applies more or less evenly across its worldwide operations..

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According to the school of ethical universalism, the same standards of what’s ethical and what’s unethical resonate with peoples of most societies regardless of local traditions and cultural norms; hence, common ethical standards can be used to judge employee conduct in a variety of country markets and cultural circumstances.

CORE CONCEPT

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Examples of Universal Ethical Principles or Norms

Honesty

Trustworthiness

Respecting the rights of others

Practicing the Golden Rule

Avoiding unnecessary harm to:

Workers

Users of a company’s product or service

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The School of Ethical Relativism

This school of ethical thought holds that…

What is to be deemed ethical or unethical behavior must be judged by local social and moral standards.

It is appropriate for local moral standards to take precedence over ethical standards in a company’s home market.

The risks of ethical relativism

The assumption that local morality is an adequate guide for ethical behavior.

Loss of the moral basis for enforcing companywide ethical standards across the differing markets of a multinational firm.

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According to the school of ethical relativism, different societal cultures and customs create divergent standards of right and wrong—thus, what is ethical or unethical must be judged in the light of local customs and social mores and can vary from one culture or nation to another.

CORE CONCEPT

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Integrative Social Contracts Theory

The ethical standards a firm should uphold are governed by:

A limited number of universal ethical principles that are widely recognized as putting legitimate ethical boundaries on actions and behavior in all situations.

The circumstances of local cultures, traditions, and values that further prescribe what constitutes ethically permissible behavior and what does not.

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According to integrative social contracts theory, universal ethical principles based on collective views of multiple cultures combine to form a “social contract” that all employees in all country markets have a duty to observe. Within the boundaries of this social contract, there is room for host country cultures to exert some influence in setting their own moral and ethical standards. However, “first-order” universal ethical norms always take precedence over “second-order” local ethical norms in circumstances where local ethical norms are more permissive.

CORE CONCEPT

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Ethics: It Is Not As Easy As It Seems

Integrative social contracts theory provides:

That “first order” universal ethical norms always take precedence over “second order” local ethical norms when local norms are more permissive.

Ethical “gray areas”

There are many instances where cross-country differences in ethical norms create situations where it is tough to draw a line in the sand between right and wrong decisions, actions, and business practices.

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Strategy, Corporate Social Responsibility and Environmental Sustainability

Engaging in corporate social responsibility involves the firm’s assumption of a series of responsibilities:

Economic responsibility to shareholders

Legal responsibility to comply with the laws of the countries where it operates

Ethical responsibility to abide by society’s norms

Discretionary philanthropic responsibility to meet the unmet needs of society

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Corporate social responsibility (CSR) refers to a company’s duty to operate in an honorable manner, provide good working conditions for employees, encourage workforce diversity, be a good steward of the environment, and actively work to better the quality of life in the local communities where it operates and in society at large.

CORE CONCEPT

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Common Corporate Social Responsibility (CSR) Initiatives

Efforts to employ an ethical strategy and observe ethical principles in operating the business

Making charitable contributions, supporting community service endeavors, engaging in broader philanthropic initiatives, and reaching out to make a difference in the lives of the disadvantaged.

Actions to protect the environment and, in particular, to minimize or eliminate any adverse impact on the environment stemming from the firm’s own business activities.

Actions to create a work environment that enhances the quality of life for employees.

Actions to build a workforce that is diverse with respect to gender, race, national origin, and other aspects that different people bring to the workplace.

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A company’s corporate social responsibility strategy is defined by the specific combination of socially beneficial activities it opts to support with its contributions of time, money, and other resources.

CORE CONCEPT

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Corporate Social Responsibility and the Triple Bottom Line

People, planet, profit

Corporate Social Responsibility

Triple bottom line performance

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Environmental sustainability involves deliberate actions to protect the environment, provide for the longevity of natural resources, maintain ecological support systems for future generations, and guard against the ultimate endangerment of the planet.

CORE CONCEPT

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What Do We Mean by Sustainability and Sustainable Business Practices?

Environmental sustainability strategies:

Entail actions to operate businesses to protect and enhance natural resources and ecological support systems, to guard against outcomes that endanger the planet, and to be sustainable for centuries.

Are directed at improving a firm’s triple bottom line (TBL)—its performance on economic, environment, and social metrics.

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BURT’S BEES: A STRATEGY BASED ON CORPORATE SOCIAL RESPONSIBILITY

Concepts & Connections 9.2

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Crafting Social Responsibility and Sustainability Strategies

To be socially responsible involves deciding:

What charitable contributions to make

What kinds of community service projects to emphasize

What environmental actions to support

How to make the firm a good place to work

Where and how workforce diversity will fit into the picture

Which other worthy causes and projects that benefit society will the firm support

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The Business Case for Socially Responsible Behavior

Reasons why the exercise of corporate social responsibility is good business:

Such actions can lead to increased buyer patronage.

A strong commitment to socially responsible behavior reduces the risk of reputation-damaging incidents.

Socially responsible actions yield internal benefits (e.g., employee recruiting, retention, and training costs) and can improve operational efficiency.

Well-conceived social responsibility strategies work to the advantage of shareholders.

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