Fill the table

chapter_9_assignment_format-2.docx

Chapter 9 Assignment, page 508

· Record at least two important quality characteristics (CTQs) at each step

· Suggest at least one possible improvement at each step

Step	CTQs	Improvements
Customers pull up to sign and decide what they want to order	1) 2)
Bell rings inside	1) 2)
Employee says “May I help you?”	1) 2)
Customer gives order	1) 2)
Employee repeats order and gives total	1) 2)
Employee processes order	1) 2)
Customer waits and drives through	1) 2)
Customer and food reach window	1) 2)
Employee repeats total	1) 2)
Customer gives money	1) 2)
Employee gives food and change	1) 2)
Customer pulls away	1) 2)