Customer Service Representative who follows policies and procedures, while offering a friendly customer environment.
Including a detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime
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Summary
Highlights
Strong organizational skills Excellent quantitative skills
Active listening skills Microsoft Word, Excel, PowerPoint
Sharp problem solver Team leadership
Customer service expert Organizational planning
Applicable Classes
Managerial Accounting and Financial Accounting
Microeconomics and Macro Macroeconomics
Computer Science I & II
Business Statistics
Accomplishments
Customer Assistance
as needed.
Quality Communication
Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to
residential and small-business customers.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Education
Associate of Applied Science: Interior Design
Spokane Falls Community College Spokane, WA,
Current GPA: 3.91
Phi Theta Kappa Scholarship, 2014-Present
Associate of Arts: Associates of Arts
Spokane Community College Spokane, WA,
GPA: 3.75
Mind & Heart Scholarship Initiative, 2013-2014
Beta Epsilon Iota Chapter of Phi Theta Kappa Honors Society, 2013-2014
Associated Student Government, 2013-2014
Club Participation for Black Student Union (BSU), 2012-2014
National Leadership Honor Society, 2012-2014
2016
2014
High School Diploma 2009
Silverado High School Spokane, WA, United States
GPA: 3.89
Class rank: 79 of 745
Top: 10% of Class
AVID (Advancement via Individual Determination), 2005-2009
President Honor Roll, 2005-2009
Passed Reading, Writing, and Math Sections of CAHSEE, 2006-2007
Vice President Black Student Union (BSU) Club, 2006-2009
Vice President Friday Night Live Club, 2007-2009
Experience
Beer Enthusiast/ Merchandiser 09/2015 to Current
Total Wine and More Spokane, WA
Including, maintaining relationship with the local distributors in addition to executing sampling events and educating consumers on the new craft beer and reporting the results at the end of the day. Present product knowledge towards customers.
Health Enthusiast 05/2014 to 12/2014
Super Supplements Spokane, WA
The Health Enthusiast (Associate) is instrumental for providing an outstanding Branded Customer Experience
(customer service) to customers. This is accomplished through performing operational duties that drive sales through
product knowledge, merchandising, register functions, store cleanliness, and other related duties. Health Enthusiasts
represent Super Supplements brand to our customers. Health Enthusiasts must be courteous, efficient, and able to
engage in selling techniques with customers so that their needs and expectations are met or exceeded. This position is
essential to the environment of health and wellness that Super Supplements represents.
Associate Student Government: Programmer of Participation Activities 08/2013 to 06/2014
Spokane Community College Spokane, WA
Plan events to innovative new creative ideas for the students here at Spokane Community College. As well, promoting
events with high energy, integrity and fun environment by showing are school spirit throughout campus. Building bridges
for incredibly and representing the students for much adventure ahead to cherish and enjoy campus life activities.
Assistant Business Program Instructor (Internship) 05/2012 to 08/2012
Tincan - Technologies at Play Spokane, WA
The Assistant Business Program Director oversees the coordination and administration of all aspects of an ongoing
program including planning, organizing, staffing, leading, and controlling program activities.
Assistant Manager 11/2012 to 08/2013
Pacific Sunwear Spokane, WA
Assistant Manager position entails being able to lead a customer focused, top-line sales driven, profitable and
productive store location. We define this success as being able to inspire and motivate others by exhibiting core value
behaviors-including our Customer First Selling Model, and ensuring the execution of the Store's Plan to Win. Store
Managers also must hold store employees accountable to following all policies and procedures, aim to meet business
sales goals, create a captivating customer experience, and retain fantastic talent. This person reports directly to the
District Manager and does at times have contact with corporate office employees.
Community Service
Youth Volunteer Corps, 2005-2007 - 100 hours: Participating in different service projects all around Victorville
area.
Lite-Bite Dinners, 2005-2008 20 hours: Cooking and serving dinner before bible study.
Christmas Give-Away, December 2007 - 7 hours: Serving Christmas dinner and giving free toys to families
present.
Relay for Life, November 2008-2014 - 30 hours: Fundraising activity for American Cancer Society
JP Club Fundraisers, January 2009-2013 - 20 hours: Making and selling Tamale Lunches Making and selling
Carne Asada Lunches
Pre-School Parent Night, April 2014 - 5 hours: Taught parents experiments for summer activities
References
Upon Requested
diriko4
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