prepare for the negotiation by: Applying Lum’s ICON Model

JOB DESCRIPTION

JOB SUMMARY

The Director of Operations will be accountable for serving as the organization’s lead operations executive

responsible for significantly improving the effectiveness and efficiency of site operations, including patient

flow management, staff and physician utilization, operational controls, and the over-all positive patient

experience. The intent is to make this organization a “preferred organization of choice." To accomplish

this, the successful candidate will need to collaborate with various departments in the facility, including

Human Resources, Finance, IT, Marketing and Medical Affairs.

JOB RESPONSIBILITIES

Strong emphasis is on organizational initiatives and projects aimed at improving practice efficiency and

financial performance. Partner with the practices to develop the organization and its ability to attract and

retain patients through expanding the scope of clinical services, integrating quality and outcomes

initiatives, working with clinical operations to improve efficiency, market positioning, and financial

performance.

The intent is to facilitate this organization to become:

 Market competitive in terms of clinical quality and patient customer service.

 The employer of choice, providing a rewarding and satisfying place for physicians and staff to work.

 Market competitive with financial strength in terms of balance sheet and profitability.

 The preferred choice of physicians, and practice leadership, affording a strong culture of clinical

excellence, a patient focused service orientation, and attentiveness to professional and personal

balance.

JOB REQUIREMENTS

MINIMUM EDUCATION & EXPERIENCE

 MBA, Masters in Health Care Administration, or Masters in Public Management; significant experience

may be considered in lieu of the Master’s degree requirement.

 10 years of effective leadership success in a healthcare delivery setting, preferably oriented toward the

outpatient environment.

 5 years’ experience leading an operations function at the management level required.

 Proven record of managing organizational conflicts between and among departments

 Demonstrated record of seasoned management from a group practice setting, along with a track

record in process improvement

KNOWLEDGE, SKILLS, & ABILITIES

 Personal Qualities

o Ability to manage change in a large and complex operating environment

o Ability to manage conflict effectively

o Ability to perform efficiently in an atmosphere which requires managing ambiguity, yet

being effective in delivering results where there is a competition for resources

o Ability to facilitate teams and meetings

o Ability to adapt and be flexible in the face of changing and competing priorities

o

 Analytical skills

o Data analysis, problem solving, effective at analysis and design; strong quantitative skills

in an healthcare delivery, academic environment

o Adept at using technology to advance analytical skills

o Communication skills – presentation, listening, writing, able to articulate and defend

operational goals, strategies, and accomplishments in a persuasive manner

o Strong knowledge of clinical efficiency and quality requirements and metrics relevant to

the new healthcare environment

 People Skills

o Experienced in interdependency and team building – operates in both team systems and

independently as necessary

o Skilled at developing leaders within the organization and effectively managing people to

bring out the best in all staff members

o Able to leverage self and others to effectively manage self and lead others

o “Hands on" when necessary; will take charge and manage change initiatives as required

 Additional Qualities

o Strong organizational skills, effective time manager

o Person of solid ethics and integrity

o Professionally mature: calm, contemplative yet decisive, thoughtful and articulate, able to

manage up and down, with grace, tact, diplomacy and authority

o Judgment, quality, and awareness – makes rational decisions, involves appropriate

stakeholders, incorporates factors of the operating environment both internal and external

SALARY RANGE - $80,000 To $120,000

Cafeteria Plan Benefits Package (Negotiable)

 Vacation, 401K, Health Insurance Benefits, Child Care Benefits, Vision and Dental Insurance

(Adapted from a job description on CareerBuilders.com)