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Running Head: PROJECT PLAN PART 3

PROJECT PLAN PART 3 5

Work Management Plan

The work management plan is a plan put together by the project manager at the beginning of the project. It contains all of the steps needed to complete the project and who is responsible for the tasks. The work management plan can be used in conjunction with the work breakdown structure, but does not need to contain the directions of how to accomplish the tasks. “Work plans document all activities to be undertaken, keep everyone moving in the same direction, and allow for comparison with and prioritizing against competing projects. If we do not know where we are in our work at any given point in time, we cannot accurately plan, schedule, or proceed with future efforts. Once projects are under way, we need a map to remind us of what is next, when it is due, and who is responsible for it.” (Burgher & Snyder, 2012)

In the project of The Cheesecake Factory delivery service, the project manager will be responsible for creating the work management plan. Since the timeline of the project is primarily within 60 days for most deliverables, the work management plan will be updated on a weekly basis and discussed at project meetings. Each task within the project will be outlined to include what is to be done and by whom. The person responsible for each action item will be asked to update the work plan weekly with their progress as to the status. However, the only person that will be permitted to add new tasks or change existing tasks will be the project manager. Having a plan that is accessible and visible to the team will aide in keeping the project within scope and on schedule. Additionally, with only the project manager being able to make changes, it will prevent chaos within the project planning.

Quality Assurance

Quality assurance is part of the planned activities to ensure the project is meeting the objectives that it is supposed to. They are “the things that the project team will do to determine if project performance is meeting the requirements of quality and other standards. The activities are the things the project team will do to check project performance against the project plan using specifications as the targets.” (Rose, 2014)

As part of the quality assurance with The Cheesecake Factory delivery service project, there will be several inspections along the course of the project. There will be project team members from marketing and operations that will be responsible for inspecting the final product of the customized delivery vehicles to ensure they are within the guidelines of what was ordered and agreed upon. There will also be a specific marketing team in place to review marketing materials after printing to ensure everything was processed correctly on that end.

Communication Management

When looking for software for project communication that can be used to coordinate data, for resource management, scheduling and communication, Microsoft SharePoint is a clear choice. “SharePoint is a robust collaboration platform for helping people work together in more effective ways, while controlling costs and reducing IT risks.” (Treumann, 2014) SharePoint houses documents of all formats, includes a calendar and scheduling function, and even has a forum for team discussion.

For the purposes of The Cheesecake Factory Delivery service, because many of the project team members are remote, the work management plan, WBS, and other project documents will be house on a SharePoint site that can be accessed by everyone. This was all can stay abreast of project status and requirements. Below is also a communication plan matrix outlining the frequency of meetings and briefings about the project. The SharePoint will serve as a central location for project information needed outside of the scheduled project meetings.

Communication Plan Matrix

Audience	Information	Method	Frequency	Who is Responsible
Project Team Members	Project Status Updates	Email	Weekly	Project Team Leads
Project Team Leads	Project Status Updates	Webex Call	Weekly	Project Manager
Project Team Members	Collaboration	Call	As needed	Project Team Leads
Project Team Leads	Collaboration	Call	As needed	Project Manager
Executive Leadership	Project Status Updates	Email	Monthly	Project Manager
Lower Level Employees	Project Status Updates	Email	Monthly	Project Manager
Facilities Personnel	Collaboration	Call	Biweekly/As needed	Project Team Leads and Members
Vendors	Collaboration	Call	As needed	Project Team Leads and Members
Contractors	Collaboration	Call	As needed	Project Team Leads and Members

Documenting Progress

For The Cheesecake Factory Delivery service project, the documentation of project status will be a combination of efforts by the project team members and the project manager. As discussed above, the work management plan will be updated weekly by the member responsible for the action as to the status. Additionally, the project manager will be the primary person responsible for keeping the work breakdown structure updated frequently and accurately. This will ensure that all tasks are on track and any additional resources that are added to the project will be able to recap up to that point.

Change Request Management

As part of the change management process, a Change Management Team is put into place. This review board is primarily comprised of key stakeholders or leaders in the industry that pertains to the project. Any changes that arise during the project are vetted through the Change Management Team to determine whether the change is beneficial to the project, or should be refined or possibly even abandoned. Crucial elements to the success of the project such as timeline, budget, and resources are examined from every possible angle to try and prepare for every piece of the project that will be affected by the change. The Change Management Team is an integral part of any change that happens during a project, however, ultimately it is up to the project manager as to how to proceed or not proceed with the proposed change. Because the Change Management Team is not usually comprised of actual project team members, there may be a lot of front line work or repercussions that are not realized by those stakeholders that the project manager might be aware of and can bring to the table.

An example of the Change Management process is included below, and this would be used by the Change Management Team to determine whether or not to implement a suggested change.

Contingency Plans

Contingency planning for The Cheesecake Factory Delivery Service project will be based upon risk assessment. Qualitative risk assessment will be used to determine the severity of the primary and secondary risks. The risks will then be treated according to the risk management plan which will also include contingency plans if a risk cannot be treated. A risk register will also be kept by the project manager and updated frequently as the project progresses to ensure that all risks are monitored and treated accordingly.

References

Burgher, K. E., & Snyder, M. (2012). Non-Profit/Higher education project management

series: The project plan. College and University, 88(1), 53-61. Retrieved from

http://search.proquest.com/docview/1239088138?accountid=458

Rose, Kenneth H.. Project Quality Management. Boca Raton, US: J. Ross Publishing,

Incorporated, 2014. ProQuest ebrary. Web. 6 June 2016.

Treumann, R. (2014, February 11). Top 10 Benefits of Microsoft SharePoint Server.

Retrieved June 6, 2016, from http://www.arielmis.com/top-10-benefits-of-

microsoft-sharepoint-server/