Interviews

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Spa Website Customer Survey

The user research strategy for the redesign of the spa website included a survey of spa customers. The following are the responses from the

survey.

Customer ID

Question Response Options 1 2 3 4 5 6 7 8 9 10

1 What is your age range? 1- 20-29 2- 30-39 3- 40-49 4- >50

1 2 2 2 2 3 3 3 4 4

2 What is your Gender? 1- Male 2- Female

2 2 2 2 2 2 2 2 1 1

3 What is your overall perception of the Spa Website? 1- Poor 2- Average 3- Good 4- Excellent

2 2 2 3 2 2 3 1 2 2

4 Which services do you use? 1- Massage 2- Facial 3- Both 4- Neither

4 1 1 1 2 1 3 1 3 1

5 Would you be comfortable registering with your email address (must be verified through email) and logging in to edit any appointment?

1- Yes 2- No

1 1 1

1 1 1 1 1 1 1

6 What is your preferred way of contact to send you a confirmation request (email or text)?

1- Email 2- Text

2 2 2 2 1 2 1 1 2 1

7 If text is your preferred form of contact, you will need to provide your phone number and be sent a verification code which you will enter to verify we have your correct phone number. Is this acceptable to you?

1- Yes 2- No

1 1 1 1 1 1 2 2 1 2

8 If offered a discount would you be interested in buying the Spa services?

1- Unlikely 2- Not sure 3- Would

consider 4- Likely

4 4 1 2 3 3 4 4 4 4