speech assignment 2

Communication Improvement Strategy Table

Steps In Sequence

Purpose

Example

1. Problem (typically only one sentence)

This allows you to identify a challenge which begins your improvement process.

· Whenever my spouse confronts me with something upsetting, I constantly have a hard time not yelling.

· When working in a group of people who do not contribute to the team as I would like, because I do not want to make anyone feel bad.

· When providing someone criticism at work, I feel as though I am not describing my impressions clearly enough for others to understand.

2. Goal (usually written as an infinitive beginning with the word “to”)

This states what you want to change or improve; it begins to offer some solution and how you envision turning this challenge into a success

· To address confrontations with my spouse in a more respectful tone

· To find ways that break through my inhibitions and address my observations of not meeting expectations to group members

· To use clearer and more specific language when providing feedback to my colleagues

3. Plan (often helpful to be written written as a numbered listing of at minimum 4-5 steps)

This provides you with some direction about how you take specific steps to address the problem and move toward the goal in a structured sequence.

(In the interest of space, only the first problem is addressed in this example)

· I will first focus on listening without jumping to reactions that make me raise my voice with my spouse.

· I will then research and determine what are the most effective options for me to respond in situations similar to what I have experienced.

· Next, I will take what I have learned and begin to implement the experts’ suggestions into practice conversations.

· I will then take what I have learned from rehearsals and that procedure into place when I experience spousal confrontations.

4. Measurability Test

The test attaches accountability to your communication goals and gives you a clear answer about whether or not you accomplished your goal.

· I know I will have reached a more respectful level of addressing spousal confrontations when we have at least 3 disagreements in a row where I am able to employ the options I have found and not chosen to raise my voice inappropriately.

· I will have reached the next level of success when I am able to address every under-performing member in a group individually

· I will have achieved my goal when I either:

· walk away from 80% of my feedback sessions with a strong sense that my colleagues were able to understand the intentions of my message OR

· receive overall positive, anonymous feedback on the group post-mortem surveys on my next major project.