Resort and Spa management academic essay

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Measuring Service Quality - A Reexamination And Extension

Article in Journal of Marketing · July 1992

Impact Factor: 5.47 · DOI: 10.2307/1252296

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J. Joseph Cronin. Jr.

Florida State University

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Steve Taylor

Illinois State University

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Retrieved on: 13 May 2016

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Measuring Service Quality: A Reexamination and Extension Cronin, J Joseph, Jr;Taylor, Steven A Journal of Marketing; Jul 1992; 56, 3; ABI/INFORM Global pg. 55

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