Reflective journal

Indigenous Action Plan 2011/14 SummAry

ANZ Indigenous Action Plan 2011-2014

Summary

The ANZ Indigenous Action Plan outlines the specific commitments ANZ will make over the next three years in the areas of Indigenous employment, cultural recognition and capability, financial capability and inclusion as well as capacity building in areas that are directly related to our business, our staff and the communities in which we operate.

The Plan builds on our achievements over the past four years under our previous three Reconciliation Action Plans (RAPs).

By delivering on these commitments, our aim is to contribute to increased financial and social well-being for Aboriginal and Torres Strait Islander peoples. These commitments also reflect ANZ’s corporate responsibility priorities and our approach to human rights.

Summary of our key commitments:

1. Employment

To employ, develop and promote Indigenous people to establish a team that is representative of the communities in which we live, work and operate.

Task Timeline CR Framework alignment

Element

Produce ANZ’s inaugural Indigenous Employment Strategy. Dec 2012 Responsible Growth/ Responsible Practices

Australian Employment Covenant employment opportunities for Indigenous Australians. This includes:

• Making available 176 roles for graduates of the Indigenous trainee programs

• Direct employment of 176 Indigenous staff.

Dec 2008 – Dec 2012

Individual Prosperity / Education and Employment

Ongoing Indigenous employment opportunities. Recruit 100 Indigenous staff per year to ANZ roles.

Dec 2012 – Dec 2014

Individual Prosperity / Education and Employment

Recruit 100 Indigenous Trainees per year. Dec 2014 Individual Prosperity/ Education and Employment

20 Indigenous staff in management positions – Engagement and retention of current Indigenous employees to be developed and promoted to leadership positions.

Dec 2014 Individual Prosperity/ Education and Employment

Recruit 5 Indigenous candidates to ANZ Graduate Programs per year.

Dec 2014 Individual Prosperity /Education and Employment

Introduce ANZ Cadetship Program targeting Indigenous University students

Dec 2012 Individual Prosperity/ Education and Employment

2. Cultural Recognition & Capability

To improve our understanding of Indigenous culture to enable us to better meet the needs of our customers.

Task Timeline CR Framework alignment

Element

Make available 24 cultural capability workshops to ANZ per year.

Dec 2014 Responsible Growth/ Responsible Practices

Individual Prosperity Creating pathways to prosperity through innovative education, employment, financial skills development and wealth-building programs with a particular focus on disadvantaged and vulnerable communities.

Thriving Communities Strengthening employee engagement, championing the development of local leaders and contributing skills and resources to address local issues aligned with our priorities.

Responsible Growth Being a role model for responsible business growth and business behaviour and making decisions that balance economic, social and environmental considerations in every market across our ‘super-region’.

• ANZ is committed to attracting and retaining a diverse workforce that reflects our customer base, and is focused on providing an inclusive culture where all employees are able to fully contribute to the best of their ability. The Action Plan contains goals to build greater understanding within the organisation of Indigenous issues This will include targeted events and cultural capability programs for ANZ employees, from the people that serve our customers every day, right through to senior management.

• The success of our commitments in this Action Plan depends not only on the programs we have in place, but also the strength of our relationship with Indigenous communities and consumers. The Action Plan contains goals to build local relationships between ANZ, Indigenous communities and consumers via our Local Indigenous Action Plan program.

• Helping to improve the social and economic wellbeing of Indigenous Australians is a key part of ANZ’s overall social responsibility. And because measures contained in the Action Plan are closely related to the business we also expect the success of these new and existing initiatives to translate over time into direct benefits for the business and for Indigenous people. For example, employing more Indigenous people and building our understanding of the experience of Indigenous consumers will help us better meet the needs of those customers and earn their trust and respect.

Cover Photo - Emma McDonald Assistant Manager ANZ Regional & Commercial Banking Moree, Sinoma Gilbert Service Quality Manager Retail Banking ANZ Sydney CBD Region, Josh Riley Indigenous Recruitment Officer ANZ Indigenous Employment Sydney.

Aligning with ANZ’s Corporate Responsibility Framework:

Our commitments in this Indigenous Action Plan (IAP) align with ANZ’s overarching Corporate Responsibility Framework, specifically the priority areas of Individual Prosperity, Thriving Communities and Responsible Practices. For more information on our approach see anz.com/cr.

Recognition of Reconciliation Australia RAP program:

ANZ recognises the growing Reconciliation Action Plan community under the auspices of the Reconciliation Action Plan program, and the emerging RAP format which focuses on the elements of Relationships, Respect and Opportunities. This updated ANZ Indigenous Action Plan also aligns ANZ’s commitments with these elements.

Respect

Relationship

Opportunities

Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Australian Credit Licence Number 234527. ANZ’s colour blue is a trade mark of ANZ. Item No. 87856 06.2012 W276019

Summary of our key commitments (continued):

3. Financial Capability & Inclusion

To continue to expand our commitment to improve financial capability and inclusion, and work with Indigenous partners and Government to develop and implement effective programs.

Task Timeline CR Framework alignment

Element

Continue to roll-out Money Business financial capability materials in partnership with Australian Government and local service providers.

Ongoing Individual Prosperity / Financial Capability

Investigate customer service solutions for Indigenous customers living in remote areas.

Sept 2012 Responsible Growth/ Responsible Practices

4. Capacity Building

To build our own capacity to serve Indigenous customers as well as assist Indigenous organisations improve their own capacity, governance and business skills.

Task Timeline CR Framework alignment

Element

Develop a co-ordinated ANZ approach for engaging the emerging Indigenous customer segment.

Dec 2014 Responsible Growth/ Responsible Practices

Local Indigenous Action Plans (LIAPs) developed and maintained in an additional 10 districts each year.

Dec 2014 Responsible Growth/ Responsible Practices

ANZ Australian Division Diversity Council to guide, implement and manage ANZ IAP programs. IAP to be made available to all staff and the public through websites. IAP progress to be tabled annually through CR reporting.

Dec 2014 Responsible Growth/ Responsible Practices

For more detailed information about ANZ’s programs in support of Indigenous Australians and our progress to date, see www.anz.com/cr.