kim woods only

Select two competing companies to compare their customer service. These companies should be ones that you can visit and have a presence online (website, Facebook, Twitter, etc.) A few examples might be Sears and JCPenney or PetCo and Pet Smart. Tour their establishments, visit their websites, and compare the two companies. Refer to the list of items to compare in the Customer Service Comparison Project Document. You should be gathering data all throughout the course and will share a comparison presentation in Seminar Five. Your presentation should address the following items:

· What is good at each location

· What needs to be improved at each location

· Why it needs to be improved

· How changes will be measured

The presentation should include a visual component to display the results (PowerPoint, Prezi, video, etc.)

Presentation Mechanics

Points

20-18

17-16

15-14

13-0

Comments

Presentation Format

Well organized and neat presentation of information; strong and appropriate transitions throughout presentation.

Expresses ideas clearly and logically. The selected presentation format is used effectively and is a logical format for the information.

Adequate organization; appropriate transitions through most of presentation. Expresses most ideas clearly; occasional lapse in logical order.

Transitions are unclear and presentation is not well organized. Several ideas are not clear or there are several areas that do not follow a logical order. The selected presentation format is not used effectively and is not conducive to coherence.

Unclear; fails to use transitions appropriately. Lacks coherence. Disjointed connection of ideas; difficult to follow. Lacks clarity. Does not follow a logical format to present information. The selected presentation format is inappropriate for the content and is not conducive to coherence.

Points

15-14

13-12

11-10

9-0

Comments

Writing Mechanics Grammar, spelling, punctuation, capitalization.

Demonstrates knowledge and use of writing mechanics, enhances the readability. Use Word’s grammar tool proofing settings at Grammar and Style to avoid errors.

Correctly uses in-text citations for all sources: properly formats paper and references page according to APA guidelines.

Demonstrates knowledge and use of writing mechanics with minor errors that do not detract from the readability.

Uses in-text citations with minor errors to identify sources; paper formatting and or references.

Several major errors in writing mechanics.

Several major errors with in-text citations, paper formatting, and/or references page.

Difficulties with readability due to inappropriate use of writing mechanics. Lacks proper use of writing mechanics, lacks readability.

Student has many obvious errors in APA formatting.

Points

15-14

13-12

11-10

9-0

Comments

Presentation Technology and Aesthetics

Student uses technology effectively to conduct a clear and concise presentation. All visuals are clear and aesthetically pleasing. Any audio components are clearly audible and are in line with the visual components. Any audio or visual elements support the content of the presentation.

Student uses technology to conduct the presentation. Most visuals are visibly clear. Most audio components are clearly audible and are in line with the visual components. Most audio or visual elements support the content of presentation.

Student uses technology to conduct the presentation, but with several technology-related errors. Several visuals are not visibly clear, and audio components are not very audible or are not in line with the visual components. Several audio and/or visual elements do not support the content of presentation.

Use of technology for the presentation is poor; technology is used inefficiently, incorrectly, or functions poorly, OR technology is not used at all. Visual and/or audio elements are unclear, not discernable, or not aesthetically pleasing. Most audio and/or visual elements do not support the content of presentation.

Points

15-14

13-12

11-10

9-0

Comments

Writing Mechanics Grammar, spelling, punctuation, capitalization.

Demonstrates knowledge and use of writing mechanics, enhances the readability. Use Word’s grammar tool proofing settings at Grammar and Style to avoid errors.

Correctly uses in-text citations for all sources: properly formats paper and references page according to APA guidelines.

Demonstrates knowledge and use of writing mechanics with minor errors that do not detract from the readability.

Uses in-text citations with minor errors to identify sources; paper formatting and or references.

Several major errors in writing mechanics.

Several major errors with in-text citations, paper formatting, and/or references page.

Difficulties with readability due to inappropriate use of writing mechanics. Lacks proper use of writing mechanics, lacks readability.

Student has many obvious errors in APA formatting.

Points

15-14

13-12

11-10

9-0

Comments

Presentation Technology and Aesthetics

Student uses technology effectively to conduct a clear and concise presentation. All visuals are clear and aesthetically pleasing. Any audio components are clearly audible and are in line with the visual components. Any audio or visual elements support the content of the presentation.

Student uses technology to conduct the presentation. Most visuals are visibly clear. Most audio components are clearly audible and are in line with the visual components. Most audio or visual elements support the content of presentation.

Student uses technology to conduct the presentation, but with several technology-related errors. Several visuals are not visibly clear, and audio components are not very audible or are not in line with the visual components. Several audio and/or visual elements do not support the content of presentation.

Use of technology for the presentation is poor; technology is used inefficiently, incorrectly, or functions poorly, OR technology is not used at all. Visual and/or audio elements are unclear, not discernable, or not aesthetically pleasing. Most audio and/or visual elements do not support the content of presentation.