leadership final
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finallinks.docx
CHAPTER 16:
The Beckwith Institute for Innovation in Patient Care working with the University of Pittsburgh Medical Center. Site includes an Innovator's Page and online document The Transformational Model for Professional Practice in Health Care Organizations .
Center for Creative Leadership An international provider of executive education. Includes many publications available for purchase and an online newsletter.
The Change Management Learning Center Sponsored by Prosci, an independent research and publishing company. Contains excerpts from books and open-access online tutorials. Prosci also sponsors the BPR (Business Process Reengineering) Learning Center .
Explorations in Learning & Instruction: The Theory Into Practice (TIP) Database This database includes summaries of 50 learning and instruction theories. The theories can be accessed by learning domains and concepts.
Forecasting Principles From a site "directed by J. Scott Armstrong and hosted by the Marketing Department of The Wharton School, University of Pennsylvania." Includes tools to download and links to additional web resources.
Leadership Characteristics that Facilitate Change by Sylvia Méndez-Morse. Includes sections on characteristics of leaders. From the Southwest Educational Development Laboratory.
Leadership For Change (LFC )™ Network of the International Council of Nurses An initiative "launched during the 2003 Geneva Conference. Membership in this network is available to individuals who have participated in an International Council of Nurses’ (ICN) LFC ™ programme or a LFC ™ programme provided by an ICN certified Trainer."
Leadership in A Quantum Age by Gwen McCauley, a founding partner of the WEL-Systems® Institute, an online article "based on the WEL-Systems® Levels of Thinking model and was published in an earlier version called "Holistic Leadership" in the Australian Business Magazine." From the ProGenerations , a division of the WEL-Systems® Institute.
Organizational Change and Leadership - 2002 Institute of Medicine Annual Meeting Includes audio and slide presentations by some of the leaders in health care management, such as André Delbecq, D, BA, Stephen M. Shortell, PhD, and Noel M. Tichy, PhD.
Transformational Change: A Ten-Point Strategy to Achieve Better Health Care for All President's Message from the 2004 Annual Report of The Commonwealth Fund .
CHAPTER 17:
17. Building Teams through Communication and Partnerships
Active Listening - Hear What People are Really Saying by Kellie Fowler, from Mind Tools .
Are teamwork and professional autonomy compatible, and do they result in improved hospital care? An online article from Quality in Health Care 2001; 10: ii32-ii37. Access requires registration.
Center for Collaborative Organizations Formerly the Center for the Study of Work Teams, from the University of North Texas, Denton. Newsletter archives are available online.
Communication Styles From the Education Leadership Toolkit , Leadership and Teams section which has items on leadership qualities, self-assessment, and behavioral styles; a project of the National School Boards Foundation.
Corporate Team Building Using experience based learning. From Experience Based Learning, Inc.®.
A Guide to Team Development Online guide on developing palliative care teams from the World Health Organization.
Interdisciplinary Teams and Collaboration An online learning module from The George Washington University.
Interpersonal Communication An online article from Pertinent Information , a web site for personal development.
Leadership and Learning Guide: Teams Handbook A full text online resource; part of the Leadership and Learning Guide from Indian and Northern Affairs, Canada.
Team Building UK A metasite from Progressive Resources Ltd, for Team Building Activities, Games & Events.
Team Players "As the shortage heightens demand for LPNs and LVNs, hospitals tackle the challenge of defining their roles and promoting workplace harmony with RNs." Online article by Jeanne Fogler, from NurseWeek, October 11, 2002.
Teambuildinginc.com Commercial metasite from Teambuilding, Inc.
Teams and Teamwork Extensive web site on all aspects of developing effective teams from the NASA Headquarters Library. Includes links to relevant articles, books, and web resources.
10 Tips for Effective E-mail by Ellen Dowling, PhD, from Mind Tools .
Working With an Interdisciplinary Team By Eileen Wenckus, RN, MSN, CS & Dian Teinert, RN, MS, CNS, NP-C, from Nurse.com. Open-access online; continuing education credit requires payment of a fee.
CHAPTER 19:
Achievable Benchmarks of Care (ABC™) User Manual Updated December 8, 1999; from the Center for Outcomes and Effectiveness Research and Education, University of Alabama at Birmingham; full text online.
ANCC Magnet Recognition Program® This program of the American Nurses Credentialing Center identifies hospitals that have achieved excellence in nursing care.
The Balanced Scorecard Institute An online site from the organization, designed to provide "web-based guidance, information and tools to government and nonprofit managers as they attempt to design and implement measurement-based management in state, local and federal government environments.
Baldrige Award Recipient Profile: Malcolm Baldrige National Quality Award 2003, Award Recipient, Health Care Category Baptist Hospital, Inc. From the National Institute of Standards and Technology site.
Collaboration Among Competing Managed Care Organizations for Quality Improvement Molla S. Donaldson, Editor; The National Roundtable on Health Care Quality, Institute of Medicine; 62 pages, 1999; available full-text online.
Costs, Outcomes, and Patient Satisfaction by Provider Type for Patients with Rheumatic and Musculoskeletal Conditions: A Critical Review of the Literature and Proposed Methodologic Standards From the Annals of Internal Medicine 1 July 1997. 127:52-60.
Crossing the Quality Chasm: A New Health System for the 21st Century From the Committee on Quality of Health Care in America, Institute of Medicine; 364 pages, 2001. Available online from the National Academies Press.
1st Annual Crossing the Quality Chasm Summit: A Focus on Communities Karen Adams, Ann C. Greiner, and Janet M. Corrigan, Editors, Committee on the Crossing the Quality Chasm: Next Steps Toward a New Health Care System 176 pages, 2004. Available online from the National Academies Press.
Envisioning the National Health Care Quality Report Margarita P. Hurtado, Elaine K. Swift, and Janet M. Corrigan, Editors, Committee on the National Quality Report on Health Care Delivery, Board on Health Care Services; 256 pages, 2001; available full-text online.
Health Care Criteria for Performance Excellence Available online from the Baldrige National Quality Program site.
Health Performance Measurement in the Public Sector Edward B. Perrin, Jane S. Durch, and Susan M. Skillman, Editors; Panel on Performance Measures and Data for Public Health Performance Partnership Grants, National Research Council; 192 pages, 1999; full-text online from the National Academies Press.
Health Professions Education: A Bridge to Quality Ann C. Greiner, Elisa Knebel, Editors, Committee on the Health Professions Education Summit; 192 pages, 2003. Available full-text online from the National Academies Press.
Hospital Quality Initiatives (HQI) From the Centers for Medicare & Medicaid Services.
Hospital Quality Alliance (HQA) Ten Measure "Starter Set" From the Hospital Quality Initiative (HQI) site, Centers for Medicare & Medicaid Services. Includes items on Pneumonia and Heart Attack.
Issue of the Month: The Malcolm Baldrige National Quality Award News Briefs From Quality Matters: February Update from The Commonwealth Fund , vol. 6, February 2005. Issue includes a Case Study: Using Baldrige Criteria to Achieve Performance Excellence at the Robert Wood Johnson University Hospital Hamilton .
Keeping Patients Safe: Transforming the Work Environment of Nurses Ann Page, Editor, Committee on the Work Environment for Nurses and Patient Safety; 488 pages, 2004. Available full-text online from the National Academies Press.
Leadership by Example: Coordinating Government Roles in Improving Health Care Quality By the Committee on Enhancing Federal Healthcare Quality Programs, Janet M. Corrigan, Jill Eden, and Barbara M. Smith, Editors; 206 pages, 2002. Available online from the National Academies Press.
Lessons from the Baldrige Winners in Health Care Online article from the Institute for Healthcare Improvement .
Managing Community Health Services Part of the Manager's Electronic Resource Center .
Medicare: A strategy for Quality Assurance, Volume I Kathleen N. Lohr, Editor; Committee to Design a Strategy for Quality Review and Assurance in Medicare, Institute of Medicine; 468 pages, 1990; full-text online.
Medicare: A Strategy for Quality Assurance, Volume II: Sources and Methods Kathleen N. Lohr, Editor; Committee to Design a Strategy for Quality Review and Assurance in Medicare, Institute of Medicine; 476 pages, 1990; full-text online.
National Institutes of Health (NIH) Consensus Development Program
Nursing-Sensitive Quality Indicators for Acute Care Settings and ANA's Safety and Quality Initiative From the American Nurses Association.
OASIS (the Outcome and Assessment Information Set) From the Centers for Medicare and Medicaid Services.
Online Quality Initiative , formerly known as the Online Medical Quality Clearinghouse; from the American Academy of Family Physicians; reference tool with links to organizations, performance measures, and programs and projects.
Overview of Risk Management From a series of continuing education programs on risk management from the American Nurses Association.
Patient Safety: Achieving a New Standard for Care Philip Aspden, Janet M. Corrigan, Julie Wolcott, Shari M. Erickson, Editors, Committee on Data Standards for Patient Safety; 550 pages, 2004. Available online from the National Academies Press.
Performance Measurement: Accelerating Improvement Committee on Redesigning Health Insurance Performance Measures, Payment, and Performance Improvement Programs; 2006. Available online from the National Academies Press.
Priority Areas for National Action: Transforming Health Care Quality Karen Adams and Janet M. Corrigan, Editors, Committee on Identifying Priority Areas for Quality Improvement; 160 pages, 2003. Available online from the National Academies Press.
Quality Control Tutorials Tutorials on how to use a variety of quality control tools: flow chart, Pareto chart and more; from the Continuous Quality Improvement (CQI) Server, Department of Industrial Engineering, Clemson University.
Report to the President on Medical Errors Available full text online in multiple formats, from the Quality Intraagency Coordination (QuIC) Task Force site.
To Err Is Human: Building a Safer Health System Linda T. Kohn, Janet M. Corrigan, and Molla S. Donaldson, Editors; Committee on Quality of Health Care in America, Institute of Medicine 312 pages, 2000. Available full-text online from the National Academies Press.
Toolbox for Health Administration From Pam Pohly's Net Guide; includes links to journals, associations, and a wide selection of topical links.
Transforming Care at the Bedside A project of the Institute for Healthcare Improvement , funded by the Robert Wood Johnson Foundation . Includes an online article, Sparking Innovation and Excitement on the Hospital Unit .
Working Statement Comparing the Clinical Nurse LeaderSM and Clinical Nurse Specialist Roles: Similarities, Differences and Complementarities , December 2004. Available online from the American Association of Colleges of Nursing - AACN .
Agencies, Organizations, and Associations
Agency for Healthcare Research and Quality From the U.S. Department of Health and Human Services, this site offers online full text guidelines and reports dealing with a wide variety of health issues, from costs to treatment of specific disorders, and links to other relevant web resources. Features separate sections on Evidence-based Practice and Outcomes & Effectiveness and Nursing Research .
American Society for Healthcare Risk Management
American Society for Quality Includes a section on Teamwork and Participation .
Baldrige National Quality Program of the National Institute of Standards and Technology .
Center for Quality Assessment and Improvement in Mental Health
Foundation for Health Care Quality
Institute for Clinical Systems Improvement
Institute for Healthcare Improvement
Joint Commission on Accreditation of Healthcare Organizations
National Committee for Quality Assurance - NCQA Includes the State of Health Care Quality Report - 2007 The report is available online in PDF format and requires Adobe Acrobat Reader to view or print.
National Quality Measures Clearinghouse From the Agency for Healthcare Research and Quality, this is "a public repository for evidence-based quality measures and measure sets." Includes links to related sites, the 2006 National Healthcare Quality Report (NHQR) , and QualityTools web site.
Office of the Assistant Secretary for Planning and Evaluation Department of Health and Human Services
