POWERPOINT CONSOLIDATE
dsh8428
christine_swiss_air.pptxINTRODUCTION
What is groupthink?
According to Irving Janis (1972):
“Groupthink occurs when a group makes faulty decisions because group pressures lead to a deterioration of “mental efficiency, reality testing, and moral judgment”
Example: The collapse of Swissair
1. Who was involved? (Swissair and Customers)
Swissair is an airline and a national carrier for Switzerland.
On October 2nd of 2001 they had to stop all its flights due to a lack of funds.
Example: The collapse of Swissair
2. Problems and consequences:
Customers were grounded as well as international flights canceled.
The company was unable to resolve this for their clients unable to offer refunds or alternative ways to fly.
Example: The collapse of Swissair
3.Background Problem
Swissair’s problems built from 1978, until 2000.
One of the biggest European airlines, it was confident and had more expenses than necessary.
When it suffered losses used media and built a campaign against the banks who retired their funds from the company. Encouraging the sympathy of the public and employees.
Example: The collapse of Swissair
4. Group think:
Swissair was affected by:
The illusion of invulnerability, for decades they were considered one of the biggest grossing European airlines.
They had a belief in the inherent morality of the group, when they blamed banks they encouraged others to sympathize and believe that their boycott towards them was justified.
Example: The collapse of Swissair
5. Resolution or solution to problem:
Swissair declared bankruptcy and then re-defined itself as SWISS following a new business model.
The company has since recovered from its tragic failure and is sure to not repeat the same mistakes again.
REFERENCES:
http://www.psysr.org/about/pubs_resources/groupthink%20overview.htm
http://examples.yourdictionary.com/examples-of-groupthink.html
https://www.wsws.org/en/articles/2001/10/swis-o13.html
http://work.chron.com/groupthink-examples-business-21692.html Manning, George, Curtis, K. (01/2014). The Art of Leadership, 5th Edition . [VitalSource Bookshelf Online]. Retrieved from https://devry.vitalsource.com/#/books/1259546454/
Image references
http://www.swissair.com/index_en.html
http://www.selfhelpzone.com/wp-content/uploads/2014/07/learn-to-communicate-with-an-angry-person.jpg
https://flyawaysimulation.com/media/images1/images/swiss-international-airbus-A319-112-fsx1.jpg
| Reference: Examples of Groupthink. (n.d.). Retrieved March 31, 2016, from http://examples.yourdictionary.com/examples-of-groupthink.html Rictcher, P. (2001, October 13). World Socialist Web Site. Retrieved March 31, 2016, from https://www.wsws.org/en/articles/2001/10/swis-o13.html What is Groupthink? (n.d.). Retrieved March 31, 2016, from http://www.psysr.org/about/pubs_resources/groupthink overview.htm Images: [Angry person](n.d.). Retrieved March 31, 2016, from http://www.selfhelpzone.com/wp-content/uploads/2014/07/learn-to-communicate-with-an-angry-person.jpg [Plane Swiss FLYING] (n.d.). Retrieved March 31, 2016, from https://flyawaysimulation.com/media/images1/images/swiss-international-airbus-A319-112-fsx1.jpg [Swissair Logo] (n.d.). Retrieved March 31, 2016, from http://www.swissair.com/index_en.html |
