operation managment

Phase 2

Deadline: Week 15 (May/02/2016) Specification:

• 3,500 – 4,500 words • Created in a Word document • Must contain content page. • Follows APA, 6th edition referencing style • Include reference page for cited sources

o You can use a reference manager called (Mendeley) • Please refer back to the phase 2: journal paper assessment

rubric in the Assignment’s (Project) description to know exactly how your paper is going to be evaluated.

Your journal paper should contain the following headings:

A. Introduction a. Executive summery

The company’s background, mission, vision. Basically any related information that you believe would provide an overview of the project.

b. Operations Strategy Discuss the operations strategy of your chosen organization. Does your chosen organization have a clear operations strategy? How does the operations strategy support or complement the business strategy? How has the operation strategy developed and changed in recent years? If the organization doesn't have an operations strategy can you help them broadly define an operations strategy or give them guidance on what they should do to develop one?

c. Product & Service Design Discuss the products and services offered by your chosen organization. Do they target the same markets or do they have different offerings catering to different markets? What operations challenges does the product/service mix pose? Can you see evidence of effective screening processes? How good is the organization at developing products and services? If appropriate discuss the product or service design process. Who else is involved in product and service design (e.g. suppliers, customers, retailers)? Do they measure the impact of design and new product development?

d. Quality Management Discuss the quality standards or techniques used by the organization. How could the company improve their approach to quality management? Does the organization have a formal quality system? Would this be appropriate?

B. Literature review (2-3 articles) C. Methodology Based  on  the  process  or  layout  you  choose  discuss  in  details  the  following;  

• Process  Design    

Discuss   the   processes   within   your   chosen   organization.   From   various   background   reading,   consider   an   alternative   approaches   to   improve   a   chosen   process   in   the   organization.  Using  various  process  tools,  showcase  the  chosen  process  before  and  after   improvement.  Discuss  the  finding  from  the  improvement  initiative.  How  would  you  go   about  helping  the  organization  to  make  improvements?    

  OR     • Layout  Decisions  -­‐  Innovation  and  improvement    

How  does  the  company  encourage  innovation?  Is   innovation  something  that  is  managed?   Outline  some  of  the  tools  for  improvement  that  you  would  recommend  as  being  appropriate   for   the   selected   layout   in   the   organization   and   explain   how   they   could   be   implemented.   Would  you  say  the  organization  is  lean  or  agile?    

Basically In the this part you will write about a. The Process/ Layout that you choose and explain it in details. b. What tools did you use? c. The Process flow/ layout design (before and after) d. Time study (statics and data)

D. Finding

a. Discuss in details the impact of the suggested improvements on the organization’s efficiency.

E. Narrative Learning (500 words)

a. What did you learn by doing the project? (this question can be answered either individually or as a group)

b. How did you apply the theory to the project? c. What did you discovered?

F. Conclusion G. References ( APA Style)