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Excerpted from

When Virtue Becomes Vice

Mary Loftus

Psychology Today, October, 2013, 46.5, pages 52 - 61

In a world in which disruptive change in all domains is a near constant, all assumptions about what traits are beneficial must be regularly re-examined. The nature of a virtue is that a vice is almost always hidden inside.

In the newest view of personality, our traits are no longer seen as binary-you are either conscientious or you're not-but as dimensional, existing on a continuum. Not only does each characteristic fall on a spectrum, each holds the grain of its own destruction: Organized becomes obsessive. Daring escalates to risky. Modest slips to insecure. Confident turns to arrogant, cautious to anxious, persuasive to domineering, friendly to ingratiating.

The seven deadly sins might very well have started out as ambition, relaxation, awareness of one's good work, righteous anger, a healthy sexuality, and enjoying a good meal. It's all a matter of degree.

In their recently published book, Fear Your Strengths, executive developers Robert Kaiser and Robert Kaplan say that in their collective 50 years of business consulting and executive coaching, they've seen virtually every virtue taken too far. "We've seen confidence to the point of hubris and humility to the point of diminishing oneself. We've seen vision drift into aimless dreaming and focus narrow down to tunnel vision. Show us a strength, and we'll show you an example where its overuse has compromised performance and probably even derailed a career."

Human nature, social norms, and the culture of the workplace generally pull us toward virtues. But virtues are not always what they seem. Not only can they conceal vices, they are not invariably virtuous. In a world where rapid change is the one constant, all received wisdom, including what is virtuous, must be regularly re-examined. Nothing is a blanket prescription in a highly dynamic universe. Change requires, above all, adaptability, the ability to stretch beyond the status quo, get beyond what you were taught or see beyond what has worked in the past.

Even when, on the surface, they seem to be one of the best things about an individual or organization, deeply held, unquestioned strengths can be destructive, says Jake Breeden, a faculty member of Duke Corporate Education and author of Tipping Sacred Cows: Kick the Bad Work Habits that Masquerade as Virtues.

Sticking to preconceived ideas of the virtues that make a "good parent," "loyal employee," "inspiring boss," "productive workplace," or "loving spouse" may often sell ourselves or others short. What's more, commonly accepted values such as personal involvement, high standards, and meticulous preparation can all backfire. Involving yourself personally in every project and every decision can lead to micromanaging, burnout, and resentment from those under the all-too-constant supervision, whether you're a corporate VP or a hovering mom.

Demanding excellence across the board can shut down creativity and risk-taking and indicate a lack of priorities-everything doesn't have to be done perfectly; some things just need to get done. And too much preparation, especially if done in isolation and without feedback, can delay the final outcome or product without actually improving it. We are prone to "falling in love with a script we've worked hard to prepare, at the expense of being flexible," says Breeden.

This is not a call to immediately give up your best qualities and firmly held values. "It's likely the virtues you hold most closely are there for deep and personal reasons," says Breeden. "The goal is to stay true to yourself while avoiding the ways your unexamined beliefs and automatic behaviors can backfire." Even your most engaging traits can be overused, or trotted out at the wrong time, or go too far in degree.

How do you know when a virtue is wearing out its welcome? Only self-awareness can keep core values in check. Taking personal inventory can lead to a realization of which virtues are constructive and beneficial in your life, and when, and which are actually holding you back, making you miserable, or sabotaging work and relationships. And never assume that a virtue that served you well in the past will always continue to do so.

Excellence - or Paralyzing Perfectionism?

Striving for excellence has its payoffs-good marks, approval, awards, a sense of a job well done. But pursuing excellence across the board reflects rigidity and can lead to perfectionism, an inflexible devotion to high standards, and an inability to set priorities.

Psychologist Simon Sherry and colleagues at Canada's Dalhousie University decided to turn the microscope on their peers by examining levels of perfectionism, conscientiousness, and academic productivity among psychology professors. They found that conscientiousness is associated positively with total publications, but perfectionism is associated negatively with the number of journal publications. It restricts productivity. What's more, the perfectionists' papers tended to have little impact.

"There really is a fine line between striving for excellence and striving excessively for perfection," says Gordon Flett, professor of social sciences and humanities at Toronto's York University and co-developer of the widely used Multidimensional Perfectionism Scale. Perfectionism doesn't just impact work performance. It takes a toll on health as well. Perfectionists, Flett says, exhibit high levels of chronic illnesses.

Perhaps the most destructive part of pursuing excellence at all costs is that it can destroy creativity, risk taking, and experimentation. Innovation, argues Harvard Business School's Clay Christensen, demands occasional failure. Companies that go under, he says, are often companies that are doing everything right-they just didn't see that new, disruptive idea or technology that made them obsolete coming down the pipeline.

Excellence, meet good enough. The evolution of any organism is more a branching out to see what happens than a streamlined, linear path toward perfection.

To Breeden, the pursuit of excellence is one of those sacred cows that need to be carefully re-examined. Excellence in all matters overlooks the fact that life is often messy. And it fails to discriminate between what is important and what is not. What's more, there's a need to distinguish between process excellence and outcome excellence.

It is much more necessary to seek excellence of outcome than excellence of process. Mistakes (and their corrections) are often the best teachers, and a push for excellence in all things obscures their contribution to success, especially in a world demanding innovation.

The Cost of Being Agreeable

Agreeable people, in the nomenclature of personality psychology, are softhearted, trusting, and helpful. They tend to be modest and altruistic, willing to compromise, generous in spirit. Happiness and optimism come easily to them, even when circumstances are rough.

They don't make waves very often. And therein lies the problem. There are times when everyone would be better off if they did.

Conflict is inevitable in work and life. There will be honest disagreements, actions taken that do not please everyone, hard decisions to be defended, territorial claims to be held. Assertiveness is a necessary trait, and it is often lacking in people who are overly accommodating, making them easy prey for those who would take advantage of another's trust or generosity. If you can't say no, offer constructive criticism, or stand firm in your decisions, you won't be an effective worker, supervisor, partner, or parent.

Collaboration, With Charity

Some people are natural collaborators. They welcome input from others and aim for consensus on decisions large and small. It's an empowering quality in a supervisor, and on the whole, it increases diversity, fosters relationships, and creates "buy in" and engagement from all parties.

Buzzwords like "breaking down silos," "synergy” and "crosspollination" have emerged from the value of collaboration, and as clichéd as such concepts have become, they've largely changed the workplace for the better. Redundancies have been reduced, new ways of thinking introduced, and the energy that comes from "mixing it up"-working toward a common goal with colleagues having different perspectives and skills-is invigorating.

But collaboration can also lead to diffused accountability. Decisions take longer, and are made collectively. Everyone feels the need to weigh in, even in the absence of anything to contribute. And if things go wrong, who can really be held responsible?

Further, says Breeden, "Automatic collaboration leads to underperformance and low productivity for the sake of playing well with others." Extraverts, he observes, have a special tendency to engage in wasteful collaboration because they draw their energy from others, and they often feel the need to talk through their thoughts with partners. "Extraverts," he adds, "can become workplace vampires who suck the productivity out of their coworkers."

Not to mention that there are some people for whom collaboration is totally nonproductive. It devalues those who prefer to work in isolation, or even need a bit of alone time to spend inside their own heads-the very employees who might be about to come up with the next innovative leap, as long as it doesn't get killed in committee. "Our companies, our schools, and our culture are in thrall to an idea I call the New Groupthink,” argues Susan Cain, author of Quiet: The Power of Introverts in a World That Can't Stop Talking. "Most of us now work in teams, in offices without walls, for managers who prize people skills above all. Lone geniuses are out. Collaboration is in."

Even when we think we're working alone these days, we're actually not, says Breeden. With your smartphone next to your laptop with easy access to search engines, we are more likely to be compiling a remix rather than producing something new or revolutionary. And constant distraction spells the death of creativity.

His fix? Collaborate only with intention, clear boundaries and expectations, and an understanding of individual responsibilities, and leave plenty of time for unplugged, independent thought. That way lies inspiration.