Lessons Learned Reflection Paper

Write a paper that reflects upon the experience of negotiating, based upon your experience with the Negotiation Project #2 and its outcomes. Include a discussion of ethics, face-saving and emotions in your reflection. View the reflection paper rubric before writing your paper to make certain your composition contains all necessary elements. Submit paper to Drop Box 3.4 upon completion.

Kim

thats good. Let's get started. I'm happy to keep you as a customer.

Lisa 

Ok thank you. I have a copy of the receipt showing the cost and when I bought it.

"Kim

I will help you file the claim. I followed the instructions for cleaning as directed. Clearly the wrong instructions were attached  . We can get started right away.  I will provide the washing instructions issued and illustrate with another coat, if need be, to prove the case of the coat owner.

Lisa

Well thank you. I would like to file the claim so I can get my coat replaced.

Kim

I don't want lose you as a customer. I can help you file the claim with the designer or I can pay for half the cost to repair the coat

Lisa

I dont find it fair that I have to do all the work when I left a perfectly fine jacket with you. I can take my business elsewhere if that is the case.

Kim I understand you are a loyal customer. You should contact the place you purchased the coat from for them to repair or replace

Lisa

 

So how do you expect to fix this? I do a lot of business with you.

Kim

I don't feel that my cry cleaner is at fault and the coat has a cheap lining

Lisa  

I would like to have my coat replaced or fixed since it was in your care when it was damaged.