Unit7hs4600

Running Head: INTERVIEW OUTLINE 1

INTERVIEW OUTLINE 3

Interview Outline

Evelyn Scharff

Unit 6 Assignment

Kaplan University

HS460

04/09/2016

INTERVIEW OUTLINE TOOL

1. Jamaica Medial Hospital is quite a large institution. What is the composition of your healthcare team?

2. Has the organizational structure changed to go hand-in- hand with the quality improvement process?

3. Medical errors cause more deaths than other workplace injuries combined. What factors could be contributing to this damning statistic?

4. What does the institution aim to achieve with the quality improvement process?

5. There are a couple of quality improvement models: FADE, PDSA, Six Sigma, Continuous Quality Improvement, and Total Quality Management. What design has been adopted by the institution?

6. How will the improvement be evaluated?

7. What are the most common parameters used to measure quality improvement?

8. Is there a need for an electronic medical record database to cater for quality improvement?

9. Physicians are a vital component of the process. How do they perceive the quality improvement process?

10. Should performance incentives be part of the quality improvement process? Do they work?

11. Apart from physicians, where else do you get feedback on the quality improvement process?

12. Bethany Medical Center is already on track. How long do you think it will take for the fruits of the quality improvement process to be enjoyed?

Jamaica Medial Hospital is a licensed acute care hospital whose core activity is facilitating goal- oriented and individualized care for patients who are deemed medically complex. As such, the treatment program combines the care model of traditional hospitals, nursing homes, home care and medical rehabilitation centers. As such, among the programs offered at the institution are pulmonary medicine program, wound care management, medical rehabilitation program, and the medically complex program. The center contains a total of 150 licensed beds which is inclusive of a fifteen- bed Intensive Care Unit. Jamaica Medial Hospital has a wide range of health practitioners including physicians, nurses, pharmacists, nutritionists, physical therapists, speech and language pathologists, and occupational therapists. The practitioners work together to achieve the best possible outcome when it comes to the health of the patient. Apart from the medical services offered, Jamaica Medial Hospital also has offers social amenities to improve the patient’s quality of life. Such include spacious patient rooms which include flat screen televisions, chapel, outdoor courtyards, and free wireless internet. Food and nutritional services are offered by a luxury hospitality service company that is contracted by the hospital.