FOR REY WRITER CIO

Rusty Rims CIO Organizational Structure Memo Paper

Before you begin this assignment, be sure you have read the "Rusty Rims Case Study," as well as Chapter 21, Service Management, and Chapter 22, Balancing IT's Workload. You will also need to review any feedback you received on your IT Strategic Plan assignments.

Purpose of this Assignment

This assignment gives you the opportunity to apply the course concepts to address the organizational changes needed to evolve the information technology (IT) department into a true CIO organization to support the Rusty Rims Distribution Company (RR). This assignment specifically addresses the following course outcome to enable you to:

• explain the roles and responsibilities of an information technology department to support an organization's IT strategy

CIO Organizational Structure Memo

For this assignment, you will assume the role of the Chief Information O~cer (CIO) at RR (i.e., you are Carol). Since you are RR's first CIO, the Chief Financial Officer (CFO) has asked you for a plan for the organizational changes you need to make. One of the first things you realize is that the organization that exists is just an SIT Department' and you know that what RR needs, and has hired you to do, is to create an organization that fulfills the broad responsibilities of a Chief Information Officer. You know that your proposal needs to be convincing to the CFO in order for you to get the resources you need.

Assignment

You will develop a memorandum addressed to the CFO that explains how you want to change your IT Department into a CIO organization and why. Your memo will address each of the topics listed below, and should be written so that it flows well from one section to the next. Each of the topics to be included is covered in the te~book readings assigned thus far; use the Index to locate specific relevant portions of the text, and to locate additional ideas that may be included in chapters not yet assigned. In addition to the course materials, at least one external resource (resource other than those provided in the class) must be used. Two or more cited references will earn top credit. Use a separate References page to list just the references you have cited. Remember to use the APA formatting rules and correctly cite and reference your sources with APA format. Use the Grading Rubric to be sure you have covered everything. Submit your memo in a Microsoft Word memo format, or a document that can be read using Word that uses a memorandum format, with your last name included in the filename.

Please include the following in your memorandum, ensuring that each section flows well to the next, and that the overall memo creates a compelling justification for your new organizational structure.

• Introduction and Purpose —Open your memo with a brief (2 or 3 sentences) explanation of why you are writing it.

• Leadership Philosophu —Since you are the CIO and a member of the senior leadership team of RR, it is important for the other members of the team to understand your leadership philosophy and the management style you will use to meet the company's needs. This should be a short paragraph that ties to the priorities and/or issues outlined in the Case Study, and lays the foundation for the organizational structure you will propose below. This is a good area in which to do some eternal research.

6/7/2015

Internal IT Strate_ iq es — To show how your IT organization will support RR, you will present and explain five internal IT strategies. For Part 2 of your IT Strategic Plan, you provided at least one example of an internal IT strategy. Identify your internal IT strategy from the ITSP #2 assignment, then add four more internal IT strategies, so that you have a total of five. The strategies you develop must address: people, process and technology — at least one strategy for each. Describe each of the five strategies, identify if they address people, process or technology and explain how they will help improve the organization's effectiveness. Refer to Chapter 9. For an explanation of internal and external IT strategies, see the portion of the tee just prior to Table 9.2.

Current IT Department Structure —Use the information provided in the Case Study to draw an organization chart depicting the current roles and responsibilities. You may take some liberties in how you align the staff that is described in the Case Study, but all IT staff positions or groups must be included in the structure. Be sure to introduce or explain your org chart in the memo. Figure 9.2 in Chapter 9 shows one version of an IT organization chart. You may use the Shapes tool or the SmartArt tool to develop your organizational hierarchy chart, or you may paste in your chart from another drawing tool.

• New CIO Organization —Explain in a paragraph or two how a CIO organization is different from an IT Department. Be sure to create a transition from the previous section. This may be an area for you to do same external research.

Key Services —List and explain at least five key services (more than five will earn top credit) that need to be included in your new CIO organizational structure. You may eliminate functions or positions from your current organizational structure if you believe it will improve your effectiveness and/or efficiency; these should be explained. You should also add (and explain) any functions that you will need in your new organization. Be sure these services are appropriate to your IT strategies and note how each relates in your discussion.

• New CIO Organization Structure —Briefly explain what changes you will make and why. Draw an organization chart depicting your new CIO organizational structure. Be sure that the key services you listed are covered by the new organizational structure. (Follow the guidelines for drawing the organization chart given above for the current organization.)

Key Milestones —Your memo should include at least five key milestones (tasks or events) (more than five will earn top credit) associated with accomplishing the changes that you see are needed to change the IT Department into a CIO organization. Each milestone should be briefly described (in a sentence or two) and a target completion date should be shown. In addition, for each milestone you should identify at least one issue or concern you have with accomplishing it as well as how it relates to the corresponding key service noted above. An example using a milestone not related to the organization might be: The milestone is to consolidate all servers into a new data center by Oct 2014. Some issues might be: (1) a secure data center must be located, (2) it will require significant downtime for the corporate servers, and (3) the initial cost will be high.

• Conclusion —Provide an appropriate closing to your memo.

The "right" and "wrong" answers have to do with whether or not you correctly incorporated the course concepts and vocabulary from the textbook and addressed all parts of the assignment. You need to do some external research on at least one aspect of the assignment -your choice -and incorporate it and cite/reference it in APA format in your response. The organizational structure you propose is not as important as that it makes sense in light of the course content and the Case Study. Use the Rubric below to be sure you have covered all aspects of the assignment.

6/7/2015

GRADING RUBRIC:

-

_

_

Criterion _

90-100% _

80-89% 70-79% _

60-69% __

< 60% Total Far Above Above Meets Below Well Below Possible Standards Standards Standards Standards Standards Points

Introduction 5 Points 4 Points 3.5 Points 3 Points 0-2 Points 5 and Purpose

Introduction and Introduction Introduction and Introduction Introduction purpose of the and purpose of purpose provide and purpose and purpose memo are clear the memo are explanation of may not be as are not and concise and clear and why the memo clear, concise, provided; set the stage for concise, set the is being written. or set the stage and/or are not the remainder of stage for the for the appropriate to the memo; remainder of remainder of the Case clearly tied to the the memo, and the memo. Study; or Case Study; are tied to the provide too demonstrate Case Study. little understanding of information. course concepts, analysis and critical thinkin .

Leadership 9-10 Points 8 Points 7 Points 6 Points 0-5 Points 10 Philosophy

CIO leadership CIO leadership CIO leadership CIO leadership Leadership philosophy and philosophy and philosophy and philosophy and philosophy management management management management and style are well style are well style are style may be management defined with defined; are discussed and partially style are not reference used to tied to the are tied to the defined; and/or included; are support priorities Case Study. partially tied to clearly not tied explanation; and/or issues in the priorities to the Case explicitly tied to the Case Study; and/or issues in Study; and/or the priorities and lay the the Case Study. provide too and/or issues in foundation for little the Case Study; the information. and lay the organizational foundation for structure the organizational proposed in the structure memo. proposed in the memo.

Internal IT 9-10 Points 8 Points 7 Points 6 Points 0-5 Points 10 Strategies

Five IT strategies Five IT Five IT Fewer than five Internal IT are presented, strategies are strategies are IT strategies Strategies are fully described presented, fully presented, are presented; not included; and a full and described and a described and descriptions are not tied to convincing full and a good an explanation and the Case explanation given explanation given as to how explanations Study; and/or as to how each given as to how each will are partially provide too will im rove the each will im rove the com lete or little

6/7/2015

organization's improve the organization's accurate; information. effectiveness; IT organization's effectiveness; IT strategies are strategies are effectiveness; strategies are not appropriate very appropriate IT strategies appropriate for for the Case for the Case are appropriate the Case Study. Study; and or Study. There is for the Case There is at least do not cover at least one Study. There is one strategy for people, process strategy for each at least one each of: people, and of: people, strategy for process, and technology. process, and each of: technology. technology; people, demonstrates process, and strong technology; understanding of demonstrates course understanding vocabulary and of course concepts, vocabulary and analysis and concepts. critical thinkin .

Current IT 9-10 Points 8 Points 7 Points 6 Points 0-5 Points 10 Department Structure Awell-written An appropriate An introduction The Current IT

introduction to introduction to to this section is introduction is Department this section is this section is followed by an somewhat organization followed by an followed by an organizational applicable, or chart is not organizational organizational chart that missing; the included or is chart that chart that includes all of organizational extremely includes all of the includes all of the current chart does not poorly current positions the current positions and include all presented, and groups of the positions and groups of the IT current contains many IT staff; is highly groups of the stafF; is relevant positions and spelling errors relevant to the IT staff; is to the Case groups of the and/or does Case Study. relevant to the Study; IT staff; chart not convey the Organization Case Study; organization is not relevant information. chart is very organization chart to the Case professionally chart is uses a logical Study; chart presented; uses a professionally structure, with does not use a logical and easily presented; very few spelling logical understandable uses a logical errors. structure; structure, and structure, and and/or contains spelling is spelling is several spelling correct. correct. errors.

New CIO 9-10 Points 8 Points 7 Points 6 Points 0-5 Points 10 Organization

Detailed Explanation of An explanation Explanation of Explanation of explanation of the differences of the the differences differences the difFerences between an IT differences between an IT between an IT between an IT Department between an IT Department Department Department and and a CIO Department and and a CIO and a CIO a CIO organization is a CIO organization organization is organization is complete, well organization is may not be not included, well written with written and provided. accurate or or extremely reference used to demonstrates Transition from complete; minimal in

6/7/2015

support explanation; discussion is tied to previous sections with good transition; demonstrates thorough understanding of course vocabulary and concepts, analysis and critical thinking.

good understanding of course vocabulary and concepts, analysis and critical thinking. A smooth transition ties this section to previous sections.

previous sections is provided.

transition may be missing or ineffective.

content or accuracy; little effort shown.

Key Services 14-15 Points 12-13 Points 10-11 Points 9 Points 0-8 Points 15

More than five Five key Five key services Fewer than 5 Key Services key services are services are are listed and key services are not listed and listed and fully explained, are listed or included, or explained in explained, including new explained; are too few detail, including including new services; and/or and new services; services; eliminated explanations incompletely elimination of elimination of services are are incomplete; explained; functions or functions or explained. All and/or and/or are not positions no positions no services are eliminated at all longer needed longer needed appropriate to functions are appropriate to are convincingly are explained IT Strategies not explained; the IT explained; well; services above. and/or services Strategies services are are appropriate are not above and/or highly to the IT appropriate to the Case appropriate to Strategies IT Strategies Study. the IT Strategies provided above above and/or provided above and are may not be and are applicable to applicable to applicable to the the Case Study; the Case Study. Case Study; demonstrates demonstrates understanding understanding of of course course vocabulary and vocabulary and concepts, concepts, analysis and analysis and critical thinking. critical thinkin .

New CIO 9-10 Points 8 Points 7 Points 6 Points 0-5 Points 10 Organization Structure Explanation of Explanation of Explanation of Explanation of Explanation of

organizational organizational organizational organizational organizational changes is changes is changes is changes is changes is complete, well complete and provided with inadequate or missing or justified and tied to the Case rationale for incomplete incomplete; explicitly tied to Study. The each. Chart of and/or partially chart of new the Case Study. chart of the new justified; chart organization is The chart of the new organization of new not included

6/7/2015

new organization organization includes all key organization or is extremely clearly includes clearly includes services listed chart does not poorly the key services the key above and include all key presented, listed above, and services listed uses a logical services listed contains many is professionally above, and is structure, with above; and/or spelling errors presented using a professionally very few spelling chart does not and/or does logical and easily presented errors. use a logical not convey the understandable using a logical structure information. structure, with structure, with and/or contains correct spelling. correct spelling. several spelling

errors. Key 9-10 Points 8 Points 7 Points 6 Points 0-5 Points 10 Milestones

More than flue Five key Five key Fewer than five Key key milestones milestones are milestones key milestones Milestones, are listed, fully listed, fully (tasks or events) are listed and descriptions, described and described and associated with described; target dates,

have reasonable have accomplishing target dates issues and target dates; reasonable the are missing or concerns are

more than one target dates; organizational are not missing or issue or concern more than one changes are reasonable; at incomplete. is provided for issue or listed, briefly least one issue each. Milestones concern is described, and or concern is are relevant to provided for show a target not provided the changes that some completion date. for each; need to be made, milestones. For each and/or as discussed in Milestones are milestone at milestones are the memo, are relevant to the least one issue not relevant to clearly tied to the changes that or concern is the changes Case Study, and need to be presented. that need to be demonstrate made, as made or to the understanding of discussed in Case Study. course the memo, and vocabulary and are relevant to concepts, and the Case Study. critical thinkin .

Conclusion 5 Points 4 Points 3.5 Points 3 Points 0-2 Points 5

The closing The closing The closing The closing The closing section of the section of the section of the section of the section is memo is memo is memo is memo is extremely appropriate, appropriate and relevant. somewhat incomplete or

relevant, effective relevant. efFective and/or not included. and meanin ful. relevant.

External 5 Points 4 Points 3.5 Points 3 Points 0-2 Points 5 Research

Two or more At least one At least one A source other No external sources other source other source other than the class research is than the class than the class than the class materials may incorporated materials are materials is materials is used be used, but is or reference incorporated, are incorporated and properly not properly listed is not substantive and and used incorporated incorporated, cited within are used effective) . into the tee. and/or is not tee.

6/7/2015

effectively. Sources used are relevant and timely, contribute to the analysis and support conclusions. References are appropriately incorporated and cited using APA s le.

Sources) are relevant and contribute to the analysis. References are appropriately incorporated and cited using APA style.

Reference is cited using APA style.

relevant or timely; and/or APA style for references and citations is not followed.

Memo 9-10 Points 8 Points 7 Points 6 Points 0-5 Points 10 Format

Memo format is Memo format is Memo has some Memo format is Report is used and content used and organization; somewhat extremely is very well reflects may have some followed; is not poorly written, organized; efFective errors in well organized; has many appropriate organization; sentence does not use grammar transitions are appropriate structure, appropriate and/or spelling included from transitions are grammar and transitions; errors, or does one section to included from spelling. and/or does not convey the the next; correct one section to not use correct information. sentence the next; sentence structure, correct structure, grammar and sentence grammar and spelling; structure, spelling. presented in a grammar and professional spelling; format; uses presented in a sophisticated professional writing and format. demonstrates understanding of course concepts and vocabula

TOTAL 100 Possible Points

6/7/2015