Project Performance and Quality Assurance for fedulike week 2

Online is a state of being connected to the internet. Banking is a financial institution that saves money or lends money to their potential customers. Online banking is the process of using the internet to transfer, save or lend money. Online banking has been common in the present day. This is because an increasing number of people are doing jobs and business online, for example, Elance, homework market. People doing such business get their money online through PayPal, Payoneer and others. From research, 60 % of the people are working and banking online through the use of computer and mobile phones.

The project requires resources, customers, and personnel. For the project to be delivered all the required resources must be available, personnel must be present, and required resources like money need to be present. The project must comfort with the quality standards set up by quality management system like ISO 9000. Audit firm must partner with the organization to ensure that quality of products checked regularly. The organization must produce quality products which can achieve the setup goals. The project must have all the resources required, personnel to achieve its goals. Quality is important in every project deliverable. A good project must be of high quality.

Quality is the ability of a product or a service to satisfy the stated needs. Every organization must develop product with high quality. From research quality of a product dictates if it’s going to sell or not. High-quality product is priced high than the low quality product. Quality management system is a management technique used to communicate to employees what is required to produce desired product and services.

Some of the benefits of quality management system are: - they set standards for employees. Employees can produce products of high quality because they have stipulated rules and guidelines. Second, they set goals for employees. Quality management system set up goals for employees to achieve. Third, they build motivation within the company. Quality management system motivates employees to work harder and excel. Lastly, they help direct the corporate culture (The United States & United States. 2008).

Most organizations today use the total quality management system to implement quality in their organizations. Total quality management is where quality is emphasized in every part of the organization and business. Organizations develop a quality strategy that is adaptable in every part of the organization. The strategy developed must be motivating to all levels of organization department so that can be implemented easily. Employees are empowered to enhance quality across all levels of departments.

Another quality management system commonly used is standardized systems which are control by the international organization for example ISO 9000. These standardized systems are generic in nature and can be applied to manufacturing or any other sector in an organization. Organizations who are partners of ISO need to pass all the requirements set up by the system and produce an audit. The system was released in 1994 and in some industries, it is a must to have ISO certification to operate. ISO certification is highly respected and used by many organization and industries (Schlickman, 2003).

Readiness means being well equipped with required resources to operate something. The organization is ready to incorporate the above quality management systems in their organization as they are helpful. The organization has all the required materials like tools to operate the company, personnel who have the required qualification and the required estimated cost to operate the organization. The organization has well-established system in place for example training for staff, recruitment, and money to pay them. All the required resources are there, and thus, the organization is ready to implement a quality management system in their organization. The organization has well-organized departments, workflow, and resources required to implement the quality management system.

The organization has established a good communication system. Employees use social media like Facebook platform, Twitter, Instagram to interact and pass information. Audit firm has partnered with the organization to keep in check the quality of the product the organization is offering its customers. Organization is ready to establish a quality management system in their organization and set to achieve it's set up goals.

Additional support needed for the quality management system to succeed customers. For an organization to succeed in implementing quality, it must include customers. Customers can give feedback on the quality of the product being offered by an organization. Including customers can lead to the success of quality management or failure. Again participative management is important for quality to be assured. All the management must be included and participate fully in implementing the quality of the product and service. To implement and manage quality it requires an aspect that is continuous and thus management is a continuous process. With the support of the customers and participative management then the quality of product and services will be achieved in an organization.

ISO 9000 helps build motivation of employees within the organization. Employees are motivated and able to achieve organizational goals and objectives. It also helps to build the company’s reputation. A company can be recognized worldwide. ISO 9000 has help organization increase its sales as they are known at a larger regional base. The cons of implementing ISO 9000 are that it required a lot of money to subscribe to its services. One has to pay a lot of upfront money. And the system does the thing that already has been done. It is a waste of organization money and personnel to implement ISO 9000 (Cianfrani & West, 2014).

Total quality management improves business as it requires every person in the organization to make an effort to see that everything works well. Since products are developed from the consumer, one can see what will work and what will not. A company can be able to make any corrections immediately as needed. Little money is used to produce quality products as errors are eliminated early in the process. The cons of the system are that employees are limited to creativity. This is shown as they are to correct any errors as they make products, and they must be by consumer need. Lastly, the cost of implementing is high, and thus, companies do not implement the system in their companies.

Six Sigma produces better sales, return on investment and employment growth. Six Sigma increase the number of customers in an organization thus increasing sales. It also increases job satisfaction and increase teamwork and communication. The system enhances better communication in the organization and employees can work as a team. The con of the system is that it is expensive to implement since it requires an organization to change the way it is operating. Also, the system requires a lot of hard work to achieve, and few do succeed in using the system.

ISO 9000 is appropriate for this project as it is international created and highly respected. Again ISO certification can produce high-quality products if the well planned system is used. However, I suggest that this project to use ISO 9000 to achieve the quality of its products and service. Lastly, ISO 9000 helps improve sales of an organization and its reputation. This project must use ISO 9000 to achieve its set up goals and objectives. It has a lot of benefits than its cons and must be implemented in every organization.

Schlickman, J. J. (2003). ISO 9001:2000 quality management system design. Boston: Artech House.

The United States, & United States. (2008). The Biotechnology Quality Management System. Riverdale, Md.? U.S. Dept. of Agriculture, Animal and Plant Health Inspection Service.