Healthcare Delivery- Productivity Recommendations

RUBRIC

Productivity Recommendations

Last week, you familiarized yourself with the Physician Care Services, Inc. case and selected metrics that would help you to evaluate the organization’s productivity, with an eye to determining whether they could be successful in the current environment of health care reform. Based on your conclusions, you will have at least identified one or two areas of need which could benefit from change.

To prepare for this Assignment:

Review Case 3: Physician Care Services, Inc. from Week 5, and the Assignment you submitted at the end of that week.

Now, you will develop recommendations to improve productivity and patient satisfaction. Consider what you know of Lean Management and Six Sigma principles and practices. Based on this understanding, ask yourself: What would the president and medical director want to know before making any financial and organizational decisions?

The Assignment:

1. Based on the metrics you selected in Week 5, analyze opportunities for improvement using Lean Management and Six Sigma principles (2 pages).

2. Develop five measurable stretch goals (2 pages).

3. Create a presentation with speaker notes, 5–7 slides in length (200–400 words per slide), that defines a culture of accountability and quality excellence and recommends how to foster this in the emergency department.

RUBRIC

CATEGORY EXCELLENT – above expectations GOOD – met expectations

FAIR – below expectations

POOR – significantly below

expectations or missing

SCO RE

Improvement Using Lean Management and Six Sigma Principles and Stretch Goals

(30 points possible)

The paper shows depth, breadth, triangulation, and clarity in critical thinking when addressing the opportunities for improvement and stretch goals.

(27–30 points)

The paper fully addresses the opportunities for improvement and stretch goals.

Triangulation was attempted but not shown.

(24–26 points)

The paper lacks depth, breadth, triangulation, and clarity in critical thinking when addressing the opportunities for improvement and stretch goals.

(21–23 points )

The paper does not address (zero points) or poorly addresses the opportunities for improvement and stretch goals.

(0–20 points)

      

Slide Presentation

(30 points possible)

The slide presentation shows depth, breadth, triangulation and clarity in critical thinking when addressing the culture of accountability and quality excellence.

(27–30 points)

The slide presentation fully addresses the culture of accountability and quality excellence.

Triangulation was attempted but not shown.

(24–26 points)

The slide presentation lacks depth, breadth, triangulation, or clarity in critical thinking when addressing the culture of accountability and quality excellence.

(21–23 points )

The slide presentation does not address (zero points) or poorly addresses the culture of accountability and quality excellence.

(0–20 points)

Writing

(15 points possible)

The paper and slide presentation are well organized, use scholarly tone, contain original writing and proper paraphrasing, follow APA style, contain very few or no writing and/or spelling errors, and are fully consistent with graduate level writing style.

The work is supported by the Learning Resources and more than three additional scholarly sources.

The paper is 4 pages plus a title and a reference page. The presentation is 5–7 slides with speaker notes of 200–400 words per slide.

(14–15 points)

The paper and slide presentation is mostly consistent with graduate level writing style and may have some spelling, APA, and writing errors.

The work is supported by the Learning Resources and at least three additional scholarly sources.

The paper is 4 pages plus a title and a reference page. The presentation is 5–7 slides with speaker notes of 200–400 words per slide.

(12–13 points)

The paper and slide presentation is somewhat consistent with graduate level writing style and may have some spelling, APA, and writing errors.

The work is supported by the Learning Resources and less than three additional scholarly sources.

The paper is not 4 pages plus a title and a reference page. The presentation is not 5–7 slides with speaker notes of 200–400 words per slide.

(10–11 points)

The paper and slide presentation is well below graduate level writing style expectations for organization, scholarly tone, APA style, and writing, or shows heavy reliance on quoting.

The work is not supported by the Learning Resources or additional scholarly sources.

The paper is not 4 pages plus a title and a reference page. The presentation is not 5–7 slides with speaker notes of 200–400 words per slide.

(0–9 points)

      

Instructor comments:

Total Score (75 possible points):        poin ts

RUBRIC

Helpful resources

Lawal, A. K., Rotter, T., Kinsman, L., Sari, N., Harrison, L., Jeffery, C., … Flynn, R. (2014). Lean management in health care: Definition, concepts, methodology and effects reported (systematic review protocol). Systematic Reviews, 3(1), 103. Retrieved from http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4171573/

Samuel, L., & Novak-Weekley, S. (2014). The role of the clinical laboratory in the future of health care: Lean microbiology. Journal of Clinical Microbiology, 52(6), 1812–1817.