how to deal with this issue as leader

Active listening plays a major role in effectively communicating with others. If we don’t actively listen, we don’t understand the message of what is being said to us. That can lead to problems. One role of active listening is being empathetic. Empathy is when we try to understand where the speaker is coming from. (Training in Interpersonal Skills: Tips for Managing People at Work, 91). For example, a family is going through a difficult time after finding out a loved one has an illness. The nurses and psychological staff try to be their emotional support. They try to be there through their time in the hospital, pain and grief. Imagine a world where the staff doesn’t try to be empathetic towards patients and their families. As much as some may think we’re just a diagnosis to them, they do try to provide those services. If that was taken away, that would be a problem within our healthcare system. Boles, J. (2015). Bearing Bad News: Supporting Patients And Families through Difficult Conversations. Pediatric Nursing, 41(6), 306-308.

When we actively listen, we also take in a person’s nonverbal cues. One problem that can occur is not being able to understand the way another culture uses their nonverbal cues. Every culture has different nonverbal cues and it can hurt relationships in no time. In Western cultures, it’s considered normal to have eye contact with the person you’re speaking to. Asian cultures look down upon eye contact, because it’s considered disrespectful to hold eye contact with someone. The Asian person may cut all ties with the person who holds eye contact with them. The nonverbal communication will take away a message a person may want to learn about the other culture beforehand. It could cost a friendship or a business relationship. It’s a problem we face as we become more globally connected to one another.

2. How can future leaders deal with these issues?

A. Personally

B. Organizationally

C. In society

Due As soon As possible