user test

How To Manage Tea Bar

for bar stuff only

Catalogue What Should a Bar Stuff Do —————————————————————————— Page 3

Basic Rule of Charge(drink part) —————————————————————————— Page 4

How To Make Drinks —————————————————————————— Page 5~10

Organize drink types and flavor —————————————————————————— Page 11

Keep at least one person in the bar and one person on the counter

3

What a bar stuff should do when opening time

Write down what customer need

Use cash register (check basic rule on page 4)

Payment

what on the list? Sna

cks

D r i n k s

Send the yellow list to Kitchen

Send the white list to bar EVERYONE should know

how to make drinks (check Making Process on page 5)

4

Basic Rule of Charge (drink part)

Five basic price of different drinks (Milk tea#1, Ice tea#2, Slush#3, Milk smoothie#4, Fresh Milk#5)

Add flavor on milk tea and ice tea

(do not charge on slush and milk

smoothie)

25 cents for each flavor

#6

Add any topping

50 cents for one topping

#7 25 cents for one more

each #6

Make drink hot

extra 50 cents #7

Large Size

extra 75 cents #8

press subtotal to charge (#total for cash, #ins for card)

5

How to make

Drinks With Tea WithOut Tea

Milk Tea

(1) Add two spoons milk powder in to the shake cup. (2) Add less hot water and stir. (3) Add flavor *if it is flavor powder, add two spoons powder and then and little more hot water, stir. *if it is pulp, just stir all above together. (4) Add sugar (follow the order requirements) (5) Add ice full the whole cup (if the requirement is hot, then don’t use ice, add warm water) (6) Close the lid, and shake the cup (if the requirement is hot, then don’t close the lid, don’t shake the cup, use stirring spoon stir the drink) (7) Check the order, add the requirement topping into small or large cup. If it is hot drink, then use

Ice tea (1) Add flavor into the shake cup (no flavor powder for ice tea) (2) Add sugar (follow the order requirements) (3) Add ice full the whole cup (if the require- ment is hot, then don’t use ice, add warm water) (4) Close the lid, and shake the cup (if the re- quirement is hot, then don’t close the lid, don’t shake the cup, use stirring spoon stir the drink) (5) Check the order, add the requirement top- ping into small or large cup. If it is hot drink, then use the hot drink cup.

Milk Smoothie

(1) Add flavor into the blended machine (if it is flavor powder, then add two spoon powder) (2) Add sugar (follow the order requirements) (3) Add a whole shake cup ice and half shake cup milk into the blended machine. (4) Click the auto blended button. (5) Check the order, add the requirement topping into small or large cup. If it is hot drink, then use the hot drink cup.

Slush

(1) Add flavor into the blended machine (if it is flavor powder, then add two spoon powder) (2) Add sugar (follow the order requirements) (3) Add a whole shake cup ice and half shake cup water into the blended machine. (4) Click the auto blended button. (5) Check the order, add the requirement topping into small or large cup. If it is hot drink, then use the hot drink cup

Fresh Milk with ……

(1) Add what the requirement asked, put toppings into the cup. (2) Add ice until full the whole cup. (3) Add milk until full the whole cup.

6

stir them

put 2 spoons milk powder in a shaker

Add less hot water,2 syrup of sugar

Need Hot?

Yes No

Add Warm Water Add a full shaker of ice

stir

Close the lid and shake

Any topping request?

YesNo

Pour drink Put topping in cup at first

check cup size check cup size

MILK

TEA

7

Add 2 syrup of sugar in a shaker

(or 1 syrup of flavor, if

Need Hot?Yes No

add black/green tea and some water

Add a full shaker of ice

and black/green tea

Close the lid and shake

stir

Any topping requirement?

No Yes

Pour drink Put topping in cup at first

check cup size check cup size

ICE

TEA

8

Add 2 syrup of flavor/2 spoon of powder in a

blended machine Add 2 syrup of sugar

Add a full shaker of ice and a half shaker of

and half cup of water

Click the smoothie button

Any topping requirement?

YesNo

Pour drink Put topping in cup at first

check cup size check cup size

Slush

9

Add 2 syrup of flavor/2 spoon of powder in a

blended machine Add 2 syrup of sugar

Add a full shaker of ice and a half shaker of and half cup of milk

Click the smoothie button

Any topping requirement?

YesNo

Pour drink Put topping in cup at first

check cup size check cup size

Milk Smoothie

10

Fresh

MILK

With…

Add what the requirement asked, put toppings into the cup

Add ice until full the whole cup

Add milk until full the whole cup

Available or not Ice Tea Milk Tea Milk Smoothie Slush Fresh Milk

Honey ✔️ ✔ ️ ✔ ️ ✔ ️

Brown Sugar ✔️ ✔ ️ ✔ ️ ✔ ️

Winter Melon ✔️ ✔ ️ ✔ ️ ✔ ️

Alamond ✔️ ✔ ️ ✔ ️ ✔ ️

Honey Dew ✔️ ✔ ️ ✔ ️ ✔ ️

Caramel ✔️ ✔ ️ ✔ ️ ✔ ️ ✔ ️

Rose ✔️ ✔ ️ ✔ ️

Chocolate ✔️ ✔ ️ ✔ ️ ✔ ️

Strawberry ✔️ ✔ ️ ✔ ️ ✔ ️ ✔ ️

Mango ✔️ ✔ ️ ✔ ️

Passion Fruit ✔️ ✔ ️ ✔ ️

Kiwi ✔️ ✔ ️ ✔ ️

Peach ✔️ ✔ ️ ✔ ️

Matcha ✔️ ✔ ️

Lavander ✔️ ✔ ️

11

Organize drink types and flavor

User Test Report Introduction The topic of my documentation is Guidelines for Advertisement Committee. The purpose of these guidelines is to reduce stress and miscommunication among the group of volunteers in charge of advertising for the organization. The non-profit organization aims to raise school supplies for underprivileged elementary schools and their students. The creation of this document is significant because it is crucial that the jobs listed in these guidelines be done properly, otherwise the organization suffers as a whole. If people are not well informed on what the goal of the organization is and on what kind of supplies are needed and by when, then they can’t do their part which inhibits the institution from doing theirs Methods The two test users were Dallin Rasmussen and Dean Benjamin. These individuals are appropriate representatives for my target audience because they have both been involved with Singleton’s School Supplies for the longest amount of time. Both of them deal with the Advertisement Committee weekly, if not daily and are both entrusted with many responsibilities that none of the other members are. The test was conducted in the organization’s office where most of our work gets gone. This was the best place because it has everything the guidelines mention, such as computers, boxes, printers and telephones. The conditions were that they were to follow the instructions in the binder as if they had never done any of the jobs before. Dean was to make a flyer, assuming he had never made one before, using the step-by-step tutorial provided in the flyer section. Dallin was to do the same, but using the information provided under the donation box section. The party planning section was left out because we do not have a current class participating in the events. The information from my test users was gathered using a voice recorder on my phone. A list of questions about hesitations I had prior to the test were asked and they responded by giving me their input and suggestions. Results I learned that overall, my instructions were detailed and informative. The list of schools was a major help and having the contact information of everyone in the committee along with their responsibilities for that quarter eased confusion and frustrations over contact problems. Having a summary of the job responsibilities for each sub-committee in the group cleared up many of their questions and made sharing responsibilities among the group almost effortless. Choosing four main ideas for class parties and giving a detailed list of required supplies and exceptions to each party eliminated most of the stress and the frequent questions that are associated with this job. The users experienced some confusion about contacting the schools. Even though the committee itself does not need to worry about the initial meeting with the school, they need to be able to set up appointments to hang flyers and to get in touch with the teachers. The users were a bit confused on which schools we are currently working at, so every quarter the list of schools will be highlighted to eliminate further confusion. Another confusing aspect was emailing the flyers to themselves. I wasn’t aware that they were not always allowed to retrieve information from their email at the printing store. The feedback I received on the instructions was almost all positive. The reconstructive feedback was about how instead of how to make a flyer using

Microsoft Word; it may be more useful to make a section about how to transfer files to a flash drive. Discussion The specific changes I will make in my instructions are adding a section about how to transfer files to a flash drive. I considered eliminating the “How to use Microsoft Word” section, but one of the users felt it was really helpful in clarifying any questions that may come up while making the flyers. I thought that the best thing to do would be to incorporate both of the “How To’” into the instructions. I also plan on changing the page with all of the school contact information during the quarter by highlighting the schools that the organization is currently working at. I will not be making this change on the instructions to be turned in, however, because currently we are not working with any schools.