presentation
bahanshla3
operation_management_homework_88.docxThe process i choose is the process of stocking chocolates in Chocoline stores .
I chose this process because I work there, and i know the process well.
Description of the process:
The Goods get delivered to the stores from the warehouse. Once we received the goods,the store manger will report how many cartons of chocolates we received for accounting purposes. Then, we stock them them in different sections. There are many sections in the stores. For Example, imported chocolates are in different sections than local made chocolates. Also, The expensive chocolates are separate from inexpensive chocolate... etc.
I and my colleagues were seasonal workers. it was really hard for us to remember all the kinds of chocolates. when we did not know the the chocolate's kind, we would ask each other. This will slow up the productivity of the workers, and increasing the chance of assuming the false kinds of chocolate, which decrease the customer satisfaction.
In my project, i will come up with ways that speed up the presses, improve productivity and make easy for the seasonal workers to identify the chocolate's Kinds
The goal of operations management is to improve business processes through documentation of the process, analysis of the process and systematic experimentation with new process designs and policies. All of the topics covered in this course are preparation for that task so a natural way to integrate those topics is to complete an analysis toward the improvement of a real world business process.
So to begin, select a real world business process which you could observe that is of interest to you. The choice could be a process that have experience with or knowledge of as a worker or customer. Or the process can be one typical of a business or functional area in which you might aspire to work someday. It can be either a product or service process.
Use this document as a guideline for preparing your report. Each page outlines a different task. Many of the pages correspond to topics of chapters of the textbook. Your report should document your activity and summarize your results. The guidelines are a minimum and you should have something for each task, the more the better, but quality over quantity. But you are always encouraged to go above and beyond as all tasks will not be as important for each project (e.g. some might have simple data collection, but complex process flow and others have a simple flow but some complex data collection).
The primary rubric for grading will be:
40% Completeness and effort applied to creating a professional description and document including sentence structure, organization, appearance, formatting, spelling and grammar checking.
30% Use of terms and concepts and analytical procedures from the chapters. Review those chapters learn the terminology and use it.
20% Integration of analysis into your process improvement recommendations. Use what you learned to make your recommendations, not just unsupported opinions.
Review the textbook sections before completing your write-up for each task. The more you use terms and concepts from the textbook, the better your score will be!
1. Process Description and Facility Location Describe the product/service process you are defining including the company, the objective of the company’s business model. Photos would be nice. Review chapter14 and include a brief discussion of the advantages and disadvantages of the location where the process is located.
2. Include a high level System Diagram (Input, Output, Transformation, Resources and Constraints diagram)
3. Service Data For at least 30 minutes, observe and record the service times for the process. Use your excel and statistics skills to record, summarize and chart these observations. Try and identify different service types or categories if you feel they are significant to the operation of the process. Use terms and concepts from Chapter 6/7 to discuss the factors that affect the service capacity of your process.
4. Demand Data (and/or Forecast) For at least 30 minutes, collect data on the inter-arrival time of customers. Use your excel and statistic skills to record, summarize and chart these observations. Try and identify different customer types if you feel they are significant to the operation of the process. Or prepare a demand forecast using real or estimated data. Use topics and concepts from Chapter 3/6/7 to discuss any seasonal trends you might need to forecast demand data for your process.
5. Process Diagram: Level 0: Diagram the Major Steps in the Overall Process (use Visio BPMN Diagram. . . or Smart Art for lesser credit)
6. Process Diagram: Level 1: Diagram the process flow of the primary value added process from your Level 0 Diagram
7. Process Design and Facility Layout Description Using terms and concepts from Chapter 6, describe the type(s) of process layouts being used including any upstream or downstream processes immediately before or after your process. Identify important equipment and technology that contributes to the efficiency of the process. Identify the bottleneck operations.
8. Process Quality Improvement Employ the terms and concepts of Chapter 10 to identify and rank quality issues with your process. Create a cause and effect hierarchy (instead of a diagram) and identify in bold (see below) the factors you think could be the most important factors that could be addressed.
Quality Issue
1. Cause 1
1.1. Cause 1 Factor 1
1.2. Cause 2 Factor 2
1.2.1. Cause 1 Factor 2 Subfactor 1
1.2.2. Cause 1 Factor 2 Subfactor 1
1.2.3. Cause 1 Factor 2 Subfactor 3
2. Cause 2
3.
9. Inventory Describe terms and concepts from Chapter 11 to describe the primary inventory system needed to support the process. If possible, break them into A category for high value, low usage items, C category for low value, high usage items and B category for those in between. Describe the inventory replenishment issues you think might be the most critical to preventing stockouts or the most difficult to manage.
10. Supply Chain Use terms and concepts from Chapter 12/13 to discuss the supply chain processes necessary to support the process. Who are the primary vendors and what do you believe are the most important factors affecting the vendor selection process for this company.
11. Process Improvement Based on your analysis in Sections 1-10, propose one or two recommendations for process improvement. Do your best to quantify the costs of implementing your solution and the benefits to the firm.
12. Other I have identified sections, but there are many other topics covered in your text. Take one more page by page tour through your text and add another section of your own choosing that you think is applicable to your system analysis.
