Prof Eulid

BU3310

Project

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P R O J EC T D ES C R I P T I O N

Project Introduction:

For this project, you will read a fictional case study of a glass pottery manufacturer, Flores Pottery, which is considering

globalization of operations. However, the manufacturer is facing several operational issues, including missing service-

level agreements (SLAs), inventory and warehousing issues, and staffing issues. You will need to propose and develop a

process improvement plan to help the company go global and resolve various operational issues.

Course Objectives Tested:

1. Assess the workflow in a business for its value-added components.

2. Participate in the design of production layout.

4. Manage raw materials and human resources to optimize efficiency.

5. Evaluate the productivity of an operation and make recommendations to improve performance.

P R O J EC T S U B M I S S I O N P L A N

Description/Requirements of Project Evaluation Criteria

Assessment Preparation Checklist:

To prepare for this assessment, you should:

Read through this week’s online lesson.

Read the following chapters from your textbook, Operations

Management:

o Chapter 2, pp. 34–42

o Chapter 7, pp. 259–264

o Chapter 8, pp. 314–328

o Chapter 9, pp. 344–361

o Chapter 10, pp. 384–392

o Chapter 11, pp. 429–432

o Chapter 12, pp. 474–485

o Chapter 16, pp. 622–628

Did you draw at least one

process chart, flowchart,

or value-stream map that

highlights the company’s

current process flow or

workflow?

Did you summarize the

operational issues within

the company and list them

on Slide 2 of your

presentation?

Did you present a

production layout strategy

for the company?

Did you propose an

BU3310

Project

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Description/Requirements of Project Evaluation Criteria

Title: Developing Process Improvement Plans

A glass pottery manufacturer, Flores Pottery, is considering globalization of

operations. However, currently this manufacturer is experiencing several

production issues, resulting in missing service level agreements (SLAs) with its

customers.

Flores Pottery accepts orders from its customers and produces the required

items. However, it also stores some items in inventory. The manufacturer has a

small, full-time staff and is considering hiring more employees; but, there is

ambiguity related to staffing and work scheduling.

The process of manufacturing pottery is inefficient and results in several delays.

First, the unfinished glass is delivered on a just-in-time (JIT) schedule from the

supplier, which delays the start of the production process. Second, the glass has

to be refinished by the glass refinement lead, which involves a settling time of

two hours. A couple of challenges in this step are that the settling room is on the

other side of warehouse and the glass is moved back and forth by a forklift

driver. Third, the final staining process takes 24 hours and is done by another

team member.

Assume that you have been hired to consult this manufacturer to recommend

process improvements, open new stores, and improve productivity at existing

locations. Keeping in mind the 10 operations decisions that an operations

manager must address to be successful, prepare a Microsoft PowerPoint

presentation to present your findings and recommend process improvement

strategies to the manufacturer. Your presentation should be comprehensive and

should address the following:

Define the problem statement, including a summary of the production

and operational issues.

Prepare a flowchart, value-steam map, or process chart to highlight the

inventory management

alternative, including how

the ordering will be

handled?

Did you provide details on

an employee job design,

work schedule, and

staffing needs?

Did you include a list of

references on the last

slide?

BU3310

Project

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Description/Requirements of Project Evaluation Criteria

company’s current process flow or workflow. Use drawing tools in

Microsoft Word or Microsoft PowerPoint to build an appropriate chart.

Recommend an appropriate production layout strategy for the

manufacturer.

Recommend an appropriate location layout plan for the manufacturer.

Recommend an appropriate inventory management model.

Recommend an appropriate employee management program that

includes employee job designing, work scheduling, staffing, and

productivity monitoring.

Cite references to support your presentation.

Submission Requirements

Your presentation should not be more than 15 slides.

o Slide 1 should have an appropriate title.

o Slide 2 should provide the summary of the problem statement.

o The last slide should be a “References” slide, including the list

of references that cites all the sources used.

Each slide should have an appropriate heading and a well-written

bulleted list communicating your thoughts.

Use drawing tools of Microsoft PowerPoint to build an appropriate

flowchart, value-stream map, or process chart.

Due: Week 5

Grading Weight: 20%

End of Project Description