question 13

1. A company's customer support division want to test to see if that wait time for a consumer to talk to a representative is under 10 minutes.  The manager proposes to test one case where a consumer was placed on hold.  Is this a good testing strategy?  If not what would be a better testing strategy?  Could you form a Null Hypothesis or an Alternative Hypothesis?  If yes, what would they be.

2. Using a specific example explain what a point estimation is and a confidence interval is.

Must be at least 300 words long