Administration and managerial communication- Case Study

Case Study Notes- Waco

A. Communication Chain chart with description based on the case study. – Chart can be simple as long as it illustrates the communicator---- the message-------receiver, there should also be feedback, and context and affect during the message. (lots of examples of this chain on google)

B. Upper management use of

· Conceptual skill- manager visualizes entire organization, works with the ideas and abstracts the concepts

· Technically skill- techniques, practices, tools, process, needed by front-line employees

· Decision Making- Risk aversion, personality, attitude, values, intuition, creativity.

· Escalation of commitment

· Rational Model vs Bounded Model

C. 3 ethical dilemmas

D. Explain in detail (consider the case study) an example of each

· Leadership Styles- Autocratic, democratic, laissez- fair

· Resistance to change- Reasons: fear of the unknown, fear of loss, fear of failure, personality, politics, cultural assumptions

· Assumptions in decision making- 1. Goals are given 2. All outcomes are taken into account, 3. Perfect information is freely given 4. Decision makers are rational maximizers

· P O L C-