Technical Communication paper - Phyllis

Elavon/USBANK:

If interested in the job listed below, you must apply online at usbank.com.  Search by state (Tennessee) and the listing is either close to or on the last page or you can follow the link: 

https://usbank.taleo.net/careersection/jobdetail.ftl?job=160010537&lang=en#.VvlGVe8aqWA.email

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Application Systems Administrator (Terminal Management Systems)-160010537

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability or veteran status, among other factors.

Elavon provides end-to-end payment processing services to merchants and financial institutions in the United States, Brazil, Canada, Mexico, Puerto Rico, and throughout Europe. Our payment products are supported by the most reliable network in the industry and include credit and debit card processing, electronic check services, gift cards, dynamic currency conversion, multi-currency support, and cross-border acquiring. We handle every aspect of the acquiring relationship—transaction processing, risk and underwriting, settlement, equipment deployment, chargeback management, reporting, and customer service. Our customers can also count on us to keep their payment processing compliant with changing payment security requirements.

Elavon employs about 3,600 people located worldwide. Together, we support more than one million clients spread among the retail, restaurant, hospitality, government, healthcare, education, and e-commerce sectors. Elavon utilizes a white-label branding model, and we work with strong partners to market our services through a variety of sales channels, including large financial institutions, community banks, trade associations, government agencies, and ISOs/MSPs. We are the:

#1 airline processor

#2 hospitality processor

#4 U.S. acquirer, based on bank card volume

#6 European acquirer

Elavon’s Global Acquiring Solutions organization is part of U.S. Bank’s Payment Services division. U.S. Bancorp is the fifth-largest commercial bank in the United States.

Elavon is seeking an Application Systems Administrator in the Terminal Management Systems (TMS) area. The group is responsible for Elavon’s TMS infrastructure, including vendor-specific systems, application implementation, TMS communication, and database infrastructure, along with providing support for Point-Of-Sale (POS) device debit injection systems that contribute toward the success of the North America POS product objectives for new and existing customers. Additional responsibilities include:

· Assists in the installation, configuration, and maintenance of applications;

· Validates system functionality after changes;

· Ensures proper TMS support for functional, operational system performance, and integration testing at each stage of the product development and release process;

· Participates in testing and installing new software releases and application system updates;

· Monitors and fine-tunes the application system to achieve optimum performance levels;

· Works with internal infrastructure teams and vendors to resolve issues with hardware and software;

· Maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation;

· Ensures effective release management process and procedures are in place and executed upon;

· Participates in monthly maintenance, business continuity, and disaster recovery, including SLA agreements and performance monitoring;

· Ensures compliance with business continuity policies;

· Ensures operating systems, database, and other applications within the TMS infrastructure remain current and in compliance; and

· Participates in debit injection system implementation and hardware support within the Knoxville deployment center, including support for internal and external audits.

Successful applicants will exemplify Elavon’s ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

The location of this role is Knoxville, TN.

When scheduled the position requires the candidate to work off-hours (i.e., on a Sunday evening into Monday morning) in the support of implementing new software and/or system hardware into production, as well as monthly maintenance. On a rotating basis, the position also provides off-hour, on-call support for the Production Download systems.

Qualifications

Basic Qualifications

· Associates degree or equivalent work experience

· At least 3 years experience with computer hardware, servers, and software applications

Preferred Skills / Experience:

· Database management and supporting applications with some Oracle and SQL experience

· Application software implementation

· Hardware infrastructure, such as network administration, server configuration, modem configurations, and modem troubleshooting skills

· Technical troubleshooting

Basic computer skills