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Bob Kois PMP

Project Management Basics

Human Resource Management

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9. Human Resource Management

What is Human Resource Management?

“HR Management includes the processes that organize, manage and lead the project team.”

*Source: PMBOK® p.199

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9. Human Resource Management

Process Groups Initiating Planning Executing Monitoring & Controlling Closing
Human Resource Management Knowledge Area Processes Human Resource Planning Acquire Project Team Develop Project Team Manage Project Team

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9.1 Develop Human Resource Plan

  • “The process of identifying and documenting project roles, responsibilities, and required skills, reporting relationships, and creating a staffing management plan.”

*Source: PMBOK® p.215

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PM

LM

LM

LM

PM = Project Manager

APM = Assistant Project Manager

LM = Line or Functional Manager

APM

APM

SPONSOR

GM

Multiple Boss Reporting

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TOP OF THE THREE - LEGGED STOOL

ORGANIZATIONAL

STRUCTURE

ORGANIZATIONAL

BEHAVIOR

TOOLS &

TECHNIQUES

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9.1 HR Planning

Responsibility Matrix

Phase

Person

P = Participant A = Accountable R = Review Required

I = Input Required S = Sign-off Required

A B C D E F …
Requirements S R A P P
Functional S A P P
Design S R A I P
Develop R S A P P
Test S P I A P

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This is a sample of a common responsibility matrix. Using this tool it is very easy to tell who is doing what and exactly what level they are involved.

  • Organizational Chart
  • Graphically describes project reporting relationships.
  • Defines formal & informal reporting relationships. Helps in identifying communication/information channels.

9.1 HR Planning

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9.1 HR Planning

  • Resource Histogram

*Source: PMBOK® p.208

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Resource Histogram

9.2 Acquire Project Team

  • “The process of confining human resource availability and obtaining the team necessary to complete the project.”

*Source: PMBOK® p.215

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9.3 Develop Project Team

  • Improving the competencies, team interaction, and the overall team environment to enhance project performance.”

*Source: PMBOK® p.215

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Team development is also important as it gives the stakeholders the ability to contribute.

9.3 Develop Project Team

  • Team Building – Is the process of getting a group of diverse individuals to work together effectively as a unit to:
  • Improve overall performance
  • Manage conflicts
  • Establish working relationships
  • Team Building is an ongoing process!!!

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An Effective Team Must…

  • Be interdependent
  • Have a reason for working together.
  • Be committed to working together.
  • Be accountable as a functioning unit.
  • Have a moderate level of competition and conflict.

9.3 Develop Project Team

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Remember, you have got to establish these relationships at the beginning of the project. This is why project kickoff meetings are so important.

  • Plan for Team Building
  • Who – Project roles & responsibilities.
  • What – The project goals and objectives
  • How – Project procedures and controls
  • When – Project schedules
  • Negotiate for Team Members
  • Because of their potential to contribute expertise
  • Because of their potential to be effective team players.
  • Organize the Team – Specific assignments
  • Work authorizations for each item on the WBS
  • Responsibility Matrix

9.3 Develop Project Team

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  • Conduct team building exercises
  • Utilize ongoing project team development
  • Staff Meetings
  • Planning Meetings
  • Scheduling Meetings
  • Re-planning Sessions
  • Technical Reviews
  • Status Reviews
  • Design Reviews
  • Budget Reviews
  • Failure Reviews
  • Budget Violator Meetings
  • News Flash Meetings
  • Get-Well Meetings
  • Top Management Briefings
  • Customer Briefings & Audits

Communicate…communicate…communicate!!

9.3 Develop Project Team

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Maslow’s Hierarchy of Needs

  • Maslow says that people do not work for security or money. People work to get a chance to contribute and used their skills. This is called “Self-Actualization”.
  • In Maslow’s Hierarchy one cannot ascend to the next level until fulfilling the current level.

9.3 Develop Project Team

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Maslow’s Hierarchy of Needs

9.3 Develop Project Team

Self-

Actualization

Esteem

Social

Safety

Physiological

Self-fulfillment, growth, learning

Accomplishment, respect, attention, appreciation

Love, affection, approval, friends, association

Security, stability, and freedom from harm

Need for air, water, food, housing

& Clothing

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In Maslow’s Hierarchy it is critical that you remember that you must achieve the lower level need before you can go on to the next one.

McGregor’s Theory of X and Y

McGregor believed all workers fit into one of two groups, X and Y.

  • Theory X – Suggests that people need to be watched every minute and that they are incapable, avoid responsibility and avoid work whenever possible.

9.3 Develop Project Team

X

X

X

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McGregor’s Theory of X and Y

  • Theory Y – Suggests that people are willing to work without supervision and want to achieve. People can direct their own efforts.

9.3 Develop Project Team

Y

Y

Y

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9.4 Manage Project Team

  • “Tracking team member performance, providing feedback, resolving issues, and managing changes to optimize project performance.”

*Source: PMBOK® p.215

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Performance Reports

Provide feedback to the project team about how they are doing compared against the project plan.

  • What is reported?
  • Objectives
  • Skill Development
  • Teamwork

Project

Plan

Project

Plan

Performance

9.4 Manage Project Team

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Performance reports should organize and summarize the information gathered and present the results of any analysis. Reports should provide the kinds of information and the level of detail required by various stakeholders, as documented in the communications management plan.

Common formats include bar charts, histograms and tables. Should include project against plan – time, cost, scope changes, issues, etc.

Human Resource Management

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Human Resource Management